Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Caitlan Ricketts

Reno

Summary

Dynamic professional with a proven track record as an Escape Room Manager at Keystone Escape Games, excelling in staff training and a proven track record in immersive entertainment environments.


Skilled in innovative problem-solving and quality control I foster loyalty through exceptional guest experiences and efficient operations. Adept at adapting to changing scenarios and collaborating effectively to achieve goals. Known for strategic thinking, strong communication, and innovative solutions.


Valuable experience in maintaining inventory accuracy and ensuring timely shipments. Known for adaptability to changing needs. Track record of meeting deadlines and maintaining exceptional standards in writing and editing. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention.

Overview

9
9
years of professional experience

Work History

Escape Room Manager

Keystone Escape Games
02.2023 - Current
  • Supervised daily operations. Completed opening and closing tasks to prepare for day shift.
  • Worked with team to assign positions and smooth workflow.
  • cleaned up after guests.
  • Inspected equipment and facilities for signs of wear or damage.
  • Maintenances all escape rooms, ensuring timely repairs
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Ensured optimal guest experiences, hosted engaging escape rooms.
  • Trained and mentored staff on game hosting and best customer service practices.

Ghostwriter

Self-Employed
04.2018 - 08.2023
  • Developed diverse content for various genres, adapting style to meet client needs.
  • Maintained strict deadlines while managing multiple writing projects simultaneously.
  • Implemented feedback mechanisms to improve content quality and client satisfaction.
  • Achieved high levels of client satisfaction by carefully listening to their ideas and incorporating feedback into revisions.

Voice Actress

Self-Employed
04.2017 - 05.2023
  • Delivered diverse character voices for animated series and video games, enhancing audience engagement.
  • Collaborated with directors to interpret scripts, ensuring alignment with creative vision.
  • Utilized professional recording software for high-quality audio production and editing.
  • Participated in feedback sessions, refining techniques based on constructive criticism from peers and clients.
  • Performed voice-over work for commercials, increasing brand recognition for a wide range of products and services.

Sales Associate

Kohls Department Store
03.2021 - 09.2021
  • Pick/Pulled, and boxed customer online orders.
  • Maintained accurate inventory levels through effective stock management practices.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed efficient cash register operations.
  • Assisted customers in product selection, enhancing overall shopping experience.

Retail Associate

Playful Potter
02.2016 - 03.2020
  • Assisted customers with product selection, painting inquiries and check out.
  • Monitored store cleanliness to create welcoming environment for customers.
  • Managed inventory levels, ensuring accurate stock counts and timely replenishment.
  • Trained new associates on store policies and customer service best practices.
  • Organized merchandise displays to maximize visual appeal and drive sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Bachelor of Arts - Creative Writing, And The English Language

Open University
Milton Keyes, Uk
07-2026

Skills

  • Conflict resolution techniques
  • Staff training and development
  • Innovative thinking
  • Quality control measures
  • Technical aptitude
  • Teamwork and collaboration
  • Problem-solving skills
  • Time management proficiency
  • Product packaging
  • Order picking
  • Shipping and receiving
  • Strong improvisation

Interests

  • Creative Writing
  • Avid Reader
  • Enjoy creating and following travel blogs and vlogs
  • Blogging/Vlogging
  • Video Gaming
  • Yoga

Timeline

Escape Room Manager

Keystone Escape Games
02.2023 - Current

Sales Associate

Kohls Department Store
03.2021 - 09.2021

Ghostwriter

Self-Employed
04.2018 - 08.2023

Voice Actress

Self-Employed
04.2017 - 05.2023

Retail Associate

Playful Potter
02.2016 - 03.2020

Bachelor of Arts - Creative Writing, And The English Language

Open University

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