Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Caitlin Abbott

Caitlin Abbott

Seeking A New Opportunity
Oklahoma City,OK

Summary

Available for part-time work-from-home opportunities, having left the previous position in excellent standing with a proven track record of success and a positive exit interview. Recognized as a reliable, dedicated employee known for adaptability, creativity, and effective communication. Team-oriented with strong leadership skills, a solid work ethic, and a positive attitude. Equipped with strong problem-solving abilities, patience, and a focus on supporting team objectives. Driven by a passion for learning, tackling new challenges, and acquiring new skills.

Overview

13
13
years of professional experience

Work History

IDT Accounts Receivable/Billing Team Lead

CACI
08.2023 - 08.2024
  • Led a team of 5 Accounts Receivable specialists, ensuring timely invoice generation, payment processing, and issue resolution.
  • Developed training materials and streamlined accounting processes to improve efficiency and consistency.
  • Analyzed revenue trends, identified cash flow bottlenecks, and resolved billing discrepancies.
  • Ensured accuracy of data by aligning historical accounting records with the current ERP system.

Lead Cash/Collection Analyst P3

CACI
2 2023 - 07.2023
  • Proficient in data analysis using Excel and COGNOS to identify trends and improve the collections process.
  • Specialized in GSA (Fedsim) collections, implementing strategies to reduce DSO and enhance cash flow by analyzing processing trends.
  • Supported the accounting transition for acquisitions as the lead cash analyst for legacy banking, ensuring accurate and timely payment allocations.
  • Reviewed and posted cash and adjustment packets while monitoring entries for accounts needing special accounting; led a team of collections analysts, providing guidance and mentoring to enhance performance.

Collections Analyst P2

CACI
01.2021 - 02.2023
  • Led daily cash processes and developed a cash turnover procedure to enhance reconciliation for daily cash and month-end closing.
  • Managed a high-value General Services Administration portfolio and created process documentation for the collections team to navigate GSA Assist and financial portals.
  • Authorized to process credit card transactions, assisting in tracking requests and allocating payments.
  • Provided strong support to the acquisition team during transitions, assisting with banking, cash allocation, invoice collections, and journal entries, and received a Challenge Coin for exemplary service.

Collections Analyst P1

CACI
02.2020 - 01.2021
  • Expertise in collection techniques and strategies to effectively communicate with customers and project teams throughout the invoice submission, collection, and payment application process.
  • Build and maintain positive relationships with customers and internal teams, collaborating with project teams and collections management to ensure prompt payments and resolve delays.
  • Strong analytical and problem-solving skills to identify causes of payment delays, billing discrepancies, and collection issues.
  • Proficient in accounting software such as CostPoint and CRM tools, with the ability to extract and analyze data for reporting and process improvement to reduce DSO and enhance collection effectiveness.

Accounts Receivable Specialist

Kwick Rentals
02.2012 - 11.2019
  • Processed over 1,500 invoices monthly and managed the Accounts Receivable team, ensuring accurate and efficient billing for 40 customer accounts.
  • Oversaw workflow distribution to maximize productivity and identified delinquent accounts to develop action plans for improving payment trends.
  • Initiated the transition to a paperless system for the Accounts Receivable team and communicated with team members on company-wide efficiency improvements.
  • Organized and managed over 100 active employee files, supervised data entry for invoicing, and coordinated company holiday parties.

Education

Bachelor of Science - Health And Sports Science

Northwestern Oklahoma State University
Alva, OK
Aug 2005 - 05.2010

Skills

Accounts reconciliation

Timeline

IDT Accounts Receivable/Billing Team Lead

CACI
08.2023 - 08.2024

Collections Analyst P2

CACI
01.2021 - 02.2023

Collections Analyst P1

CACI
02.2020 - 01.2021

Accounts Receivable Specialist

Kwick Rentals
02.2012 - 11.2019

Lead Cash/Collection Analyst P3

CACI
2 2023 - 07.2023

Bachelor of Science - Health And Sports Science

Northwestern Oklahoma State University
Aug 2005 - 05.2010

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