Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
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Caitlin Anderson

Bothell,WA

Summary

Dynamic and adaptable Barista Shift Supervisor with a proven track record at Woods Coffee, excelling in customer service and cleanliness maintenance. Demonstrated ability to train team members effectively, enhancing both customer satisfaction and repeat business through excellent service and attention to detail. Skilled in cash handling accuracy and fostering positive customer relationships.

Overview

6
6
years of professional experience

Work History

Server

Aha Sugar Co
05.2024 - Current
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.

Barista

Woods Coffee
05.2021 - Current
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Host/Restaurant Busser

Maltby Pizza And Pasta
09.2018 - 03.2019
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Education

Associate of Arts - General Studies

Cascadia Community College
Bothell, WA
06.2024

Skills

  • Cash Handling Accuracy
  • Attention to detail
  • Adaptability to Change
  • Punctual
  • Customer Service
  • Action-Oriented
  • Organized

References

Ashley Street :

Manager at Woods Coffee

Ashleys@thewoodscoffee.com

(360) 623-0004


Taryn Legault:

Woods Coffee employee

taryn.relaine@gmail.com

(425) 954-0770

Awards

Woods Coffee Purpose Award- 2023

I was honored with the Purpose Award, recognizing my exceptional customer service, dedication, and consistent high-quality performance. This award highlighted my ability to manage peak hours efficiently, create a welcoming atmosphere, and contribute positively to the team's success.

Timeline

Server

Aha Sugar Co
05.2024 - Current

Barista

Woods Coffee
05.2021 - Current

Host/Restaurant Busser

Maltby Pizza And Pasta
09.2018 - 03.2019

Associate of Arts - General Studies

Cascadia Community College

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Caitlin Anderson