Jaycey Walker
Tyler
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Clear Springs Restaurant
Tyler, TX
10.2024 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Resolved guest complaints efficiently, ensuring positive dining experiences and repeat visits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Beauty Advisor
Ulta
Tyler, TX
06.2024 - 10.2024
- Assisted customers in product selection, providing personalized beauty consultations.
- Demonstrated product usage and application techniques to enhance customer experience.
- Maintained knowledge of current beauty trends and promotions to inform clients.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Collaborated with team members to achieve sales targets and improve store performance.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
Seasonal Worker
Kohls Department Store
Tyler, TX
10.2023 - 12.2023
- Provided excellent customer service at all times.
- Processed returns and exchanges according to company policy.
- Organized merchandise displays on the sales floor.
- Greeted customers entering the store and answered inquiries.
- Operated a cash register to process customer payments.
- Cross trained in multiple locations in the store such as ; Customer service, Sales register, merchandising aswell as unloading incoming trucks
- Cleaned, organized, and maintained backroom storage areas.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Balanced cash drawers at the end of each shift.
Sales Associate
Smoke shop
Tyler, TX
08.2021 - 12.2021
- Conducted inventories on a regular basis to track stock levels.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Cleaned shelves, counters and tables to maintain organized store.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH05-2028
High School Diploma -
Penn Foster High School
Scranton, PA05-2024
Skills
- Customer Needs Assessment
- Payment Processing
- Order Processing
- Relationship Building
- Problem-Solving
- Cash Register Operation
- Multi-Tasking Strength
- Cash Handling Accuracy
- Stocking and Receiving
- Merchandising Knowledge
- Customer Service
- Retail Store Operations
- Listening Skills
- Teamwork and Collaboration
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Food running
- Team collaboration
- Order accuracy
- Quality control
- Point of sale operation
- Tableside etiquette
- Retail experience
- Attention to detail
- Cosmetics selection assistance
- Theft prevention
Timeline
Server
Clear Springs Restaurant
10.2024 - Current
Beauty Advisor
Ulta
06.2024 - 10.2024
Seasonal Worker
Kohls Department Store
10.2023 - 12.2023
Sales Associate
Smoke shop
08.2021 - 12.2021
Bachelor of Science - Criminal Justice
Southern New Hampshire University
High School Diploma -
Penn Foster High School