Sebastian Valin
Gilbert,AZ
Summary
Top-performing individual with exceptional communication skills, a relentless work ethic, and an unwavering commitment to continuous improvement in all interactions. Proven ability to connect with people effectively in any setting, coupled with strong analytical skills and proficiency in Microsoft Office Suite and CRM systems, make me a valuable asset in driving sales success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Culinary Dropout
01.2021 - Current
- Proactively suggested appetizers, drinks, desserts, and other items to enhance the customer experience and increase sales.
- Consistently met or exceeded daily/weekly sales targets through effective suggestive selling.
- Possessed comprehensive knowledge of menu items, ingredients, and preparation methods to confidently make recommendations and answer questions.
- Successfully established positive and friendly relationships with a diverse customer base, leading to repeat business.
Part owner
Crystal Clear Arizona
01.2024 - 06.2024
- Provided personalized attention and tailored solutions to meet individual client needs and preferences.
- Actively listened to client feedback and requirements to ensure service delivery met or exceeded expectations.
- Negotiated favorable contracts with vendors and suppliers, reducing overall expenses without compromising on quality.
- Spearheaded organic client acquisition efforts for a startup cleaning company through proactive cold calling strategies, directly contributing to initial business growth.
Logistics, Repairman
American Appliance Repair
01.2015 - 05.2024
- Directly contributed to the company's significant growth in clientele by consistently providing exceptional phone-based and in person customer service that fostered high satisfaction and positive online reviews, leading to a #14 national ranking with in American Home Shield.
- Managed a high volume of inbound and outbound phone calls with customers daily, addressing service requests, providing updates, and scheduling appointments with professionalism and efficiency.
Server, Server Assistant, Expediter, Host, Barback, Bartender
Hyatt Resort
01.2015 - 01.2020
- Consistently provided world-class customer service to discerning guests at a high-end resort, exceeding expectations and fostering positive experiences.
- Efficiently and professionally addressed a wide range of guest inquiries, requests, and concerns, providing accurate information and effective solutions.
- Consistently maintained a polished and professional demeanor in all guest interactions, upholding the high standards of the Hyatt brand.
Education
Associate of Science - Logistics And Supply Chain Management
Mesa Community College
Mesa, AZ01.2018
Biochemistry
Southern Connecticut State University
New Haven, CT01.2013
High School -
Weston High School
Weston, CT01.2012
Skills
- Persuasive Communication & Sales
- Goal-Oriented & Results-Driven
- Customer needs assessment
- Relationship building
- Understanding Client Financial Needs
- CRM Software Proficiency
- Active Listening & Needs Assessment
- Bilingual fluency in Spanish
Accomplishments
- Achieved Honor Roll recognition for academic excellence.
- Significantly contributed to elevating a family repair company to the #14 ranking nationally.
- Played a key role in the successful creation and growth of a thriving startup company.
- Received a "Talk to Sam" at Culinary Dropout for consistently exceptional customer service, as recognized by ownership reviews.
Certification
- CPR & AED certification
- Honor roll
- Associates degree
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Part owner
Crystal Clear Arizona
01.2024 - 06.2024
Server
Culinary Dropout
01.2021 - Current
Logistics, Repairman
American Appliance Repair
01.2015 - 05.2024
Server, Server Assistant, Expediter, Host, Barback, Bartender
Hyatt Resort
01.2015 - 01.2020
Associate of Science - Logistics And Supply Chain Management
Mesa Community College
Biochemistry
Southern Connecticut State University
High School -
Weston High School
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