Manuel Rosa
Winter Haven
Summary
Results-driven sales professional with solid experience in selling various services including but not limited to technology, healthcare, and education sectors. Skilled in building relationships, understanding client needs, and delivering tailored solutions that drive satisfaction and loyalty. Demonstrated ability to identify new opportunities and expand market presence through strategic planning and effective negotiation skills. Consistently exceeded sales targets by adopting innovative approaches and maintaining high levels of service excellence.
Overview
4
4
years of professional experience
Work History
Server
Coasters Beer Garden
Cocoa Beach
01.2021 - 01.2023
- Provided excellent customer service in a fast-paced beer garden environment.
- Took and processed food and drink orders efficiently for guests.
- Maintained cleanliness of dining area, ensuring a welcoming atmosphere.
- Assisted in training new servers on menu items and service standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed cash register transactions accurately during busy shifts.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Set up and organized dining areas for special events and large parties.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Timeshare Sales Consultant
Holliday Inn
Orlando
08.2018 - 11.2020
- Developed senior leadership reports for corrective action planning.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Provided exceptional service to high volume of daily customers.
Skills
- Sales presentations
- Lead generation
- Contract negotiation
- Market analysis
- Customer relationship management
- Sales reporting
- Time management
- Team collaboration
- Active listening
- Effective communication
- Problem solving
- Sales strategy
- Follow-up strategies
- Contract preparation
- Closing techniques
- Persuasive communication
- Sales strategy development
- Industry awareness
- Team building
- Multitasking
- Negotiation
- Organizational skills
- Team leadership
- Reliability
- Customer service
- Problem-solving aptitude
- Direct sales
- Listening skills
- Product promotions
- Product knowledge
- Inventory management
Timeline
Server
Coasters Beer Garden
01.2021 - 01.2023
Timeshare Sales Consultant
Holliday Inn
08.2018 - 11.2020