Octavian Iordache
Sarasota,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Kojo
Sarasota, Florida
10.2023 - Current
- Provided excellent customer service in fast-paced dining environment.
- Took orders and communicated them accurately to kitchen staff.
- Collaborated with team members to enhance guest experience.
- Maintained knowledge of menu items and daily specials effectively.
- Supported training of new staff on service standards and procedures.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions, and recommended specials to increase profits.
Assistant Manager/Sales Assistant
Avis Budget Group
Oak Bluffs, Massachusetts
05.2021 - 10.2024
- Assisted in coordinating daily operations for vehicle rentals and returns.
- Managed scheduling and allocation of fleet vehicles for optimal efficiency.
- Trained staff on customer service protocols and operational procedures.
- Developed reports on rental performance and customer feedback trends.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
Assistant Store Manager
Jim's Package Store
Oak Bluffs, Massachusetts
01.2019 - 05.2022
- Implemented campaigns and promotions to help with developing goods and services.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained inventory by checking merchandise to determine levels.
- Ensured compliance with all safety regulations throughout the store premises.
Assistant Store Manager
Reserved
Galati, Romania
01.2018 - 06.2019
- Trained new employees on store policies and customer service standards.
- Assisted in managing daily store operations and staff schedules.
- Coordinated visual merchandising to enhance product presentation and customer engagement.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Server
Gurney's Newport Resort & Marina
Newport, Rhode Island
06.2016 - 10.2016
- Maintained knowledge of menu items and daily specials effectively.
- Collaborated with team members to enhance guest experience.
- Managed customer inquiries and resolved issues promptly.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Informed customers of daily specials and signature menu items.
- Trained new employees on restaurant procedures and plating techniques.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Cashier Supervisor
CCC
Galati, Romania
03.2015 - 06.2016
- Supervised cashier team and ensured smooth transaction processes.
- Trained new cashiers on register operations and customer service skills.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Monitored inventory levels of cash registers and ensured supplies were stocked.
- Processed refunds and exchanges promptly according to established policies.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
Education
Bachelor of Engineering - Environmental Engineering
Universitatea Dunarea De Jos
Galati05-2017
Some College (No Degree) - Hospitality Management
Anglia Ruskin University
London,UKSkills
- Customer service
- Time management
- Team collaboration
- Visual merchandising
- Effective communication
- Problem solving
- Foreign language proficiency
- Upselling techniques
- Effective customer upselling
- Positive and professional
- Sales techniques
- Team leadership
- Customer relationship management
- Sales presentations
- Negotiations strength
- Contract negotiation
- Sales strategies
- Negotiation and sales strategy
- Strategic planning
- Training and mentoring
- Strategic thinker
- Sales professional
- Store displays
- Store opening and closing
- Team building and leadership
- Goals and performance
Languages
English
Professional
Italian
Professional
Romanian
Native/ Bilingual
Certification
- TECHNICIAN IN TOURISM CERTIFICATE (HIGH SCHOOL GRADUATED 2013 ROMANIA)
- KEEPING THE FUTURE IN THE ORGANIZATION(KAYSERI UNIVERSITY TURKEY 2014)
- TRANSFORMING YOUR TOMORROW INTERNSHIP ARCELOR MITTAL 2013 ROMANIA
Affiliations
- Outside of the world of hospitality and management,I find joy in a variety of hobbies that bring balance to my life.Engaging in outdoor activities,such as running,working out and cycling,allows me to recharge and appreciate the beauty of nature and life.I am an avid reader,delving into literature that spans genres and cultures,which expands my knowledge and provides a welcome escape.Cooking is another passion of mine,experimenting with flavors and creating delicious meals provides a creative outlet that mirrors the precision and attention to detail required both worlds of hospitality and sales.These hobbies not only contribute to my well-being but also enhance my ability to approach challenges with a fresh perspective,fostering a holistic approach to both professional and personal life.
References
References available upon request.
Timeline
Server
Kojo
10.2023 - Current
Assistant Manager/Sales Assistant
Avis Budget Group
05.2021 - 10.2024
Assistant Store Manager
Jim's Package Store
01.2019 - 05.2022
Assistant Store Manager
Reserved
01.2018 - 06.2019
Server
Gurney's Newport Resort & Marina
06.2016 - 10.2016
Cashier Supervisor
CCC
03.2015 - 06.2016
Bachelor of Engineering - Environmental Engineering
Universitatea Dunarea De Jos
Some College (No Degree) - Hospitality Management
Anglia Ruskin University