Caitlin Atkinson
Clay,NC
Summary
Goal-oriented individual with a strong foundation in customer service and insurance processing. Committed to delivering tailored solutions while ensuring patient privacy and operational standards.
Overview
11
11
years of professional experience
Work History
Eyewear Consultant
MyEyeDr
Cary, NC
10.2022 - 10.2025
- Led with a HIPAA first mindset to protect both the patients and the practice.
- Worked with patients to recommend appropriate eyewear solutions.
- Maintained a patient forward approach to addressing inquiries and resolved issues in a timely manner.
- Maintained full book of 16 appointments per day in a single doctor office by fully utilizing the pull ahead and confirmation calls policy.
- Collaborated with small team of 6 to inform patients of proper insurance information and office policies.
- Strong foundation of office technology including Excel, Teams, and Office
Store Manager
Panera Bread
Holly Springs, NC
05.2020 - 10.2022
- Led daily operations, ensuring efficient workflow and adherence to company standards.
- Learned and maintained inventory management systems, reducing waste and improving product availability.
- Analyzed sales data to identify trends, optimizing menu offerings and promotional strategies.
- Mentored team members on best practices, fostering professional growth and teamwork.
Catering Lead
Panera Bread
Apex, NC
03.2015 - 05.2020
- Grew catering operations by $15,000 per month ensuring timely delivery and setup of food services for events.
- Trained and mentored a team of 5 others on food preparation and service standards.
- Coordinated with clients to customize menu offerings based on specific event needs.
- Streamlined ordering processes, enhancing inventory management and reducing waste.
- Supervised production, organized and dispatched deliveries
Education
High School Diploma -
Davenport Central High School
Davenport, IA03.2007
Skills
- Prescription interpretation
- Goal oriented
- Insurance processing
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Time management
- Reliable and responsible
- Attention to detail
Accomplishments
- Streamlined lab protocol resulting in a more organized and functional environment as a direct result patients received orders 3-5 days faster.
- Named Top 10 salesperson in district 3 times.
- Helped increase sales of office from year over year.
Timeline
Eyewear Consultant
MyEyeDr
10.2022 - 10.2025
Store Manager
Panera Bread
05.2020 - 10.2022
Catering Lead
Panera Bread
03.2015 - 05.2020
High School Diploma -
Davenport Central High School