Caitlin Baldwin
Santa Rosa,CA
Summary
Detail- oriented professional with 5 years of experience in client relations and administrative support. Consistently surpass expectations by utilizing resourcefulness, being organized, efficiently handling multiple tasks simultaneously, and taking initiative to learn and take on additional responsibilities. Empathetic listener who communicate well at all levels, including with clients, management, and co-workers. Maintains client confidentiality by discreetly handling personal member information.
Overview
5
5
years of professional experience
Work History
Administrative Clubhouse Staff
La Cantera Racquet & Swim Club
Santa Rosa, CA
04.2021 - Current
- Manage daily operations for racquet and swim facilities, ensuring exceptional member experiences.
- Train and mentor new staff on club policies and customer service standards.
- Coordinate events and activities, promoting engagement among club members.
- Implemented POS system to improve and enhance facility billing efficiency.
- Establish positive relationships with customers and other staff members.
- Develop strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Answer and manage incoming and outgoing calls.
- Promptly receive and forward incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Review files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Utilize office management software to record and track customer information.
Education
GED -
Santa Rosa Junior College
Santa Rosa, CAAssociate of Arts - Natural Sciences
Santa Rosa Junior College
Santa Rosa, CA05-2026
Skills
- Office Management
- Record Keeping Expertise
- Maintaining Client Files
- Proficient in Quickbooks Software System
- Scheduling and Coordination
- Problem-Solving
- Attention to Detail
- Time Management
- Multitasking Abilities
- Customer Service
- Excellent Communication
- Teamwork and Collaboration
- Adaptability and Flexibility
- Hardworking and Reliable
- Leadership Qualities
- Computer Skills
- Fast Learner
Timeline
Administrative Clubhouse Staff
La Cantera Racquet & Swim Club
04.2021 - Current
GED -
Santa Rosa Junior College
Associate of Arts - Natural Sciences
Santa Rosa Junior College