Summary
Overview
Work History
Education
Skills
Accomplishments
Visiting cat shelters
Timeline
Generic

Caitlin Bifulco

Marietta,GA

Summary

A little bit about me:

I am currently expanding my knowledge of customer service expertise. I have received many awards and growth opportunities in my past. Going forward I a looking forward to mix that knowledge with passion. My passion is animals. One in particular, cats. Taking care of animals is not just a responsibility it is a profound commitment. I have witnessed the profound bond that can exist between humans and Animals. My approach into animal care is rooted with empathy. I have learned how to work around customer service but I would love to combine that knowledge and use that care and love for work and combine it with my love for cats. I know I could offer a fantastic sympathetic and empathetic feeling to the feline patients as well as their owners. As we all know they are the closest to our hearts!

I am a very dedicated worker and learner. I am always looking for new ways to learn more. I am very organized and dependable. I have a huge willingness to take on any new added responsibilities needed to meet team goals!

Overview

7
7
years of professional experience

Work History

Certified Trainer /Customer Service Specialist

Raising Cane's Restaurants
01.2024 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
  • Developed innovative training materials, resulting in higher levels of trainee satisfaction.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
  • Provided coaching and mentoring to employees.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Established and maintained quality control standards.
  • Built and maintained professional relationships with vendors and suppliers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

General Manager of Operations

Jersey Mike's Subs
06.2017 - 11.2023
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.

Education

High School Diploma -

Lassiter High School
Marietta, GA
05.2022

Skills

Performance Assessment

Coaching Techniques

Training Needs Analysis

Public Speaking

Personalized Instruction

Feedback collection

Training delivery

New Hire Training

Group and individual instruction

Attention to Detail

Decision-Making

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Visiting cat shelters

In my free time I enjoy to visit cat shelters. I personally have 7 cats of my own and can not bring any more home right now. I do enjoy going and bringing attention to the cats there. Posting them on social media platforms to get them seen by others. Making donations frequently to the shelter in order to try and help as much as I can. As well as just trying to bring the cats comfort in their times of loneliness. It breaks my heart that they are there. I wish I could just take them all home!

Timeline

Certified Trainer /Customer Service Specialist

Raising Cane's Restaurants
01.2024 - Current

General Manager of Operations

Jersey Mike's Subs
06.2017 - 11.2023

High School Diploma -

Lassiter High School

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Caitlin Bifulco