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Associate Principal Engineer

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I am currently expanding my knowledge of customer service expertise. I have received many awards and growth opportunities in my past. Going forward I a looking forward to mix that knowledge with passion. My passion is animals. One in particular, cats. Taking care of animals is not just a responsibility it is a profound commitment. I have witnessed the profound bond that can exist between humans and Animals. My approach into animal care is rooted with empathy. I have learned how to work around customer service but I would love to combine that knowledge and use that care and love for work and combine it with my love for cats. I know I could offer a fantastic sympathetic and empathetic feeling to the feline patients as well as their owners. As we all know they are the closest to our hearts!
I am a very dedicated worker and learner. I am always looking for new ways to learn more. I am very organized and dependable. I have a huge willingness to take on any new added responsibilities needed to meet team goals!

 Dynamic, highly motivated, leader and Certified Trainer with a proven track record at Eddie V's Prime Seafood, and Hyatt Regency, enhancing team performance and guest satisfaction through expert coaching and development. Leveraged skills in performance assessment and clear communication to boost overall efficiency and profitability. Excelled in planning and coordination, achieving significant improvements in service delivery and customer experience. Dedicated, hardworking restaurant management professional with over 15 years in the Restaurant industry. Skilled in staff training and development. 

Enthusiastic individual with hands-on experience in training and coaching within a fast-paced environment. Demonstrates effective public speaking and performance assessment abilities, ensuring new hires learn essential skills for success. Focused on continuous improvement and team development.

At First Student Transportation, I excelled as a Senior Certified Trainer, leveraging my expertise in Training Needs Analysis and Coaching Techniques to enhance staff development and productivity. My innovative training materials and methods, including virtual and in-person sessions, significantly improved trainee satisfaction and performance, showcasing my commitment to creating impactful learning experiences and fostering professional growth.

Lesly Fernandez

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Certified Trainer/Customer Service

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