Caitlin Briggs
Kansas City,MO
Summary
Qualified administrative professional with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Aria Care Partners
Overland Park, KS
04.2024 - Current
- Compiled detailed reports on all customer interactions using CRM software tools such as Salesforce.
- Efficiently identified customer needs through active listening and questioning techniques.
- Collaborated closely with other departments on issue resolution within established service level agreements.
- Guided new team members through customer service systems and procedures to ensure effective operational performance
- Collaborated with team members to streamline support processes and improve response times.
- Developed working knowledge of company products and services to ensure accurate information was provided to customers.
Clinic Manager
Adjust Your Health
Leawood, KS
06.2019 - 04.2024
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget and supervising employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, and local, state, and federal guidelines relating to HIPAA, benefits administration, and general liability.
- Created online marketing campaigns to drive online traffic from Google searches leading to new patients and a continuously growing office.
Staffing Associate
City & National Employment
Waterloo, IA
12.2018 - 05.2019
- Interviewed, hired, and mentored new personnel and oversaw all staffing operations.
- Developed and facilitated new-hire orientations.
- Developed guidelines, questionnaires, and processes for assessing, interviewing, and onboarding phases.
- Managed applicant tracking system (ATS) database by entering, updating, and maintaining candidate contact details, resumes and supporting documentation.
Bank Teller / Receptionist
GNB Bank
Grundy Center, IA
05.2015 - 05.2019
- Ensured compliance with banking policies and audit procedures.
- Maintained and balanced cash drawers on a daily basis as well as the main bank vault.
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and cashier's checks.
- Maintained customer confidence and protected bank operations by keeping information confidential.
Administrative Assistant
University of Northern Iowa
Cedar Falls, IA
08.2017 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Blood Drive Coordinator
American Red Cross
Waterloo, IA
09.2014 - 12.2018
- Communicated with donors, ensuring that medical information was kept private.
- Fostered excellence by example by 'setting pace' and being hands on mentor to medical staff and donors.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and donors for continued compliance with associated regulations.
Education
Bachelor of Arts - Public Administration: Public Personnel and HR
University of Northern Iowa
IA12-2018
Skills
- Operational Records Maintenance
- Accounts Payable and Accounts Receivable
- Continuous Improvement Planning
- Employee Recruitment and Hiring
- HIPAA Guidelines
- Human Resource Management
- Health Information Systems (HIS)
- Customer relationship management (CRM)
Rising Start Award - Aria Care Partners
Highlights an individual who stepped into their role with confidence, making an immediate impact through excellence and dedication.
Timeline
Customer Support Specialist
Aria Care Partners
04.2024 - Current
Clinic Manager
Adjust Your Health
06.2019 - 04.2024
Staffing Associate
City & National Employment
12.2018 - 05.2019
Administrative Assistant
University of Northern Iowa
08.2017 - 12.2018
Bank Teller / Receptionist
GNB Bank
05.2015 - 05.2019
Blood Drive Coordinator
American Red Cross
09.2014 - 12.2018
Bachelor of Arts - Public Administration: Public Personnel and HR
University of Northern Iowa