Christopher Johnson
Springfield
Summary
Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
14
14
years of professional experience
Work History
Direct Support Manager
Champaign Residential Services Inc
Springfield
02.2018 - Current
- Ensured proper documentation of services provided to clients is completed accurately and timely.
- Coordinated transportation services for clients as needed.
- Explained policies, procedures and services to patients.
- Payee
- Staffing
- Mentor
- Assisted with the development of new programs and services for clients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Assisted in developing budgets and monitoring expenditures.
- Maintained accurate records of all services provided to clients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Collaborated with team members to develop strategies for meeting client needs.
- Provided guidance to direct support staff on a daily basis.
- Served as a liaison between clients, families and other stakeholders.
- Performed periodic assessments of client's progress towards goals set by the team.
- Supervised day-to-day operations ensuring efficient use of resources.
- Monitored compliance with applicable regulations, policies and procedures.
- Developed, implemented and evaluated individual service plans for clients.
Customer Service Representative
Hobby Lobby
Springfield
01.2016 - 02.2018
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Strengthened customer retention by offering discount options.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries and provided accurate information regarding products and services.
Counter Person
KOI Auto Parts
Springfield
03.2014 - 04.2017
- Assisted customers in selecting appropriate items according to their needs.
- Processed payments on cash register and counted back bills and change to patrons.
- Conducted regular inventory checks to monitor stock levels.
- Performed opening duties such as turning on lights, setting up tables and counters.
- Offered information regarding sale promotions and new products.
- Provided accurate change for customer transactions.
- Processed payments for orders using a cash register.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
- Greeted customers and offered immediate assistance to help locate and purchase desired products.
- Maintained knowledge of current promotional activities and prices.
- Processed order transactions and handled debit and cash operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Resolved customer complaints in a professional manner.
- Balanced cash drawers at end of each shift.
- Organized the counter area to maintain cleanliness and orderliness.
- Greeted customers and provided excellent customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines.
Caregiver
Family Members
Springfield
06.2011 - 03.2017
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Maintained clean and well-organized environment for client happiness and safety.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Supported bathing, dressing and personal care needs.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored health and well-being of clients and reported significant health changes.
- Followed safe lifting and transferring techniques to transport residents.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Education
GED -
Northwestern Local Schools
Springfield OH01-2008
Skills
- Staff development
- Technology proficiency
- Documentation
- Compliance monitoring
- Emergency readiness
- Continuous improvement
- Performance evaluation
- Author reports
- Utilization management
- Problem identification
- Performance monitoring
- Schedule management
- Personnel management
- Facility management
- Professional demeanor
- Interpersonal skills
- Drug utilization review
- Patient care assessment
- Operational records maintenance
- Patient satisfaction
- Project management
- Patient relations
- Train employees
- Resource allocation
- Financial operations oversight
- Operations management
- Regulatory compliance
- Attention to detail
- Care delivery
- Establish policies
- Records maintenance
- Problem-solving aptitude
- Medical ethics
- Training and mentoring
- Staff supervision
- Drug inventory management
- Manage records
Timeline
Direct Support Manager
Champaign Residential Services Inc
02.2018 - Current
Customer Service Representative
Hobby Lobby
01.2016 - 02.2018
Counter Person
KOI Auto Parts
03.2014 - 04.2017
Caregiver
Family Members
06.2011 - 03.2017
GED -
Northwestern Local Schools