Dawn Wilson

Oversaw comprehensive care plans for residents with developmental delays to enhance quality of life. Directed medication management processes, including verifying physician orders and ensuring compliance. Supervised financial management and procurement of essential items for residents.

• Mentored and provided guidance to junior staff, fostering a collaborative work environment.
• Oversaw daily operations, ensuring compliance with state regulations and organizational policies.

Resolved customer credit card fraud cases through thorough investigations. Evaluated receipts and signatures alongside POS data to detect fraudulent transactions. Uncovered potential fraud networks in targeted stores and geographic areas.

• Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
• Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.

• Valedictorian