Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Brooks

Houston

Summary

Dynamic customer service professional with experience at Alorica, excelling in conflict resolution and patient confidentiality. Proven ability to enhance customer loyalty through empathetic communication and critical thinking. Skilled in HIPAA compliance and data entry, consistently achieving team goals while maintaining a safe and organized work environment.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Alorica
11.2023 - 04.2025


  • Maintained comprehensive product knowledge to assist customers with informed recommendations.
  • Teamed up with members to ensure smooth processing of large call volumes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted inquiries for Medicare eligibility, Mail order prescriptions, Premium payments.

Warehouse Associate

Amazon
01.2023 - 10.2023
  • Maintained cleanliness and organization of work area to promote safety and efficiency.
  • Followed safety protocols and guidelines to minimize workplace accidents and injuries.
  • Collaborated with team members to meet daily shipping and receiving goals effectively.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Education

George Sanchez North
Houston, TX
06.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • HIPAA compliance
  • Insurance verification
  • Call center experience
  • Patient confidentiality

Timeline

Customer Service Representative

Alorica
11.2023 - 04.2025

Warehouse Associate

Amazon
01.2023 - 10.2023

George Sanchez North

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