Caitlin Buchanan
Fulfillment Role/Customer Service Representative
Tampa,Florida
Summary
Dedicated marketing graduate with a natural talent for getting up to speed fast and propelling sales. Ensures excellent customer service is provided through practiced listening and constant use of problem-solving skills. Committed to exceeding store objectives and delivering quick, impressive results.
Overview
4
4
years of professional experience
Work History
Guest Experience Lead
Lululemon Athletica
Tampa
07.2023 - Current
- Formed strong bonds with first time shoppers and regular guests, resulting in return shoppers and significant growth in KPIs.
- Exceeded asks of upset guests by offering necessary support and following-up to ensure guests left feeling happy and attended to.
- Promoted the growth of new educators by implementing best practices and instructing on how to offer strong and consistent guest support in a fast-paced setting.
- Coordinated with 90+ peers during high traffic months to exceed the needs of both guests and the business.
Educator
Lululemon Athletica
Tampa, FL
10.2021 - 07.2023
- Interacted with 100+ guests per day and practiced active listening skills to ensure all needs highlighted had been exceeded.
- Educated guests about different products and supported them through all stages of shopping.
- Generated sales by connecting authentically with guests and attending to any and all demands.
- Assisted peers by offering help when needed and promoting a fun and productive workspace.
Seasonal Fulfillment Expert
NVGTN Athletics
Tampa, Florida
02.2021 - 03.2021
- Coordinated with brand managers to ensure weekly fulfillment numbers had been met.
- Fulfilled 1000+ orders per shift and ensured all shipments exceeded packaging requirements.
Education
Bachelor of Arts - Marketing
University of South Florida
Tampa, FL05.2023
Skills
- Sales and Marketing - Interacted with hundreds of guests weekly and built rapport through active listening and engaging with guest needs
- Complex Problem-Solving - Handled complex problems by acting with intent and "slowing down to speed up"
- Product Expertise - Educated guests about new products and engaged with them to ensure each product suggested matched guest needs
- Suggestive Selling - Propelled store sales by connecting authentically with guests and ensuring guests felt attended to
Timeline
Guest Experience Lead
Lululemon Athletica
07.2023 - Current
Educator
Lululemon Athletica
10.2021 - 07.2023
Seasonal Fulfillment Expert
NVGTN Athletics
02.2021 - 03.2021
Bachelor of Arts - Marketing
University of South Florida