Caitlin Carver
La Cocina Bar & Grill
Temecula,CA
1
Certification
4
years of professional experience
Customer-oriented Hospitality Professional with four years of experience in high-volume restaurant settings. Demonstrated ability to provide exceptional service, thrive in fast-paced environments, and collaborate effectively with teams to enhance guest experiences. Currently pursuing a college degree while maintaining a strong work ethic.
Work History
Server
1 Year 2 Months- Collaborated with kitchen staff to streamline food delivery process.
- Trained new servers on menu items and restaurant protocols.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Hostess & Food Runner
3 Years- Greeted and seated guests in a prompt and friendly manner, enhancing overall dining experience for customers.
- Coordinated reservations and waitlist to optimize restaurant operations during peak hours.
- Demonstrated exceptional food service skills by promptly serving dishes as they arrived.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Served dishes promptly as they arrived, ensuring guests received meals at ideal temperatures.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess & Busser
3 Months- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Cross-trained to handle different restaurant roles, including to-go stations, food running, bussing, and serving.
Education
High School - Business Administration
- I am a current senior at Great Oak, maintaining above a 4.0 GPA. I take pride in the multiple clubs I am in and help serve my peers while being a part of Peer Leaders. Through having that leadership role I have gained excellent public speaking skills, good communication with teachers and staff, and have learned how to work well with younger kids.
- GPA: 4.3 GPA
Associate of Science - Business Administration
Skills
POS system proficiency
Cash handling
Order accuracy
Recipe memorization
Customer relationship management
Handling customer complaints
Menu knowledge
Build customer relationships
Proactive teamwork
Leadership
Public speaking
Meal presentation
Certification
- Riverside County Food Handler Card - Current
- California RBS Certificate - Current
Timeline
Server
La Cocina Bar & Grill
05.2025 - CurrentRead More
Hostess & Busser
Miramonte Winery
05.2024 - 08.2024Read More
Hostess & Food Runner
La Cocina Bar & Grill
06.2022 - 06.2025Read More
Great Oak High School
High School from Business Administration
Read More
Palomar College
Associate of Science from Business Administration
Read More