Caitlin Connor
New York,NY
Summary
Account Executive with over three years in the sports industry, excelling in account management, sales, and customer service. Demonstrates a visionary approach to driving revenue growth and client engagement through innovative strategies and collaborative efforts. Passionate about leveraging advanced sales techniques to foster long-term client loyalty and achieve measurable success in competitive markets.
Overview
3
3
years of professional experience
Work History
Account Executive, Group Sales
Legends | Global Attractions
07.2024 - Current
- Drive group sales by securing new business and cultivating relationships with corporate, school, and large group clients.
- Customize sales packages and coordinate logistics to deliver exceptional group experiences.
- Utilize CRM tools to track progress, refine strategies, and meet sales targets.
- Represent Legends at industry outings to build brand awareness and expand client base.
Account Executive, Membership Services
New York Mets
06.2023 - 03.2024
- Managed a diverse portfolio of 300+ clients, driving revenue through personalized engagement and strategic account management.
- Delivered memorable client experiences, including exclusive events and on-field activations, boosting member satisfaction and loyalty.
- Designed and executed targeted outbound campaigns to drive revenue growth across diverse product lines, including memberships, group sales, and premium offerings.
- Prospected and engaged influencers to promote group outings, bringing new audiences to the ballpark and increasing fan attendance.
Ticket Services Representative
Philadelphia Phillies
08.2021 - 06.2023
- Increased ticket sales through personalized customer service, engaging fans, and executing impactful promotional campaigns.
- Optimized ticketing processes with software, improving accuracy and supporting data-driven decision-making.
- Collaborated on special events and charity initiatives to strengthen community ties and boost revenue.
- Utilized the MLB Ballpark App to enhance the guest experience and support digital marketing strategies.
Education
Bachelor of Arts - Marketing
West Chester University of Pennsylvania
West Chester, PA05-2023
Accomplishments
- Participated in the MLB sales program, gaining essential ticketing knowledge and industry insights.
- Collaborated on a theme night proposal, presenting ideas to MLB sales executives.
- Expanded industry expertise through networking, workshops, and virtual training sessions.
- Built professional relationships while staying informed on sports sales trends and marketing best practices.
- Applied program insights to develop ticketing strategies, enhancing fan engagement and supporting revenue growth.
MLB On Deck Sales Program Participant
Timeline
Account Executive, Group Sales
Legends | Global Attractions
07.2024 - Current
Account Executive, Membership Services
New York Mets
06.2023 - 03.2024
Ticket Services Representative
Philadelphia Phillies
08.2021 - 06.2023
Bachelor of Arts - Marketing
West Chester University of Pennsylvania
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