Angel Elias
Tampa
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
12
12
years of professional experience
Work History
Loss Mitigations
Suncoast Credit Union
01.2021 - 08.2025
- Loan Applications/Loan Assistance
- Repossessions
- Recovery
- Take Payments
- Set up Promise to Pays
- Evaluated loan applications for potential loss mitigation strategies.
- Communicated with members to explain options and gather necessary documentation.
- Collaborated with the underwriting team to assess risk levels effectively.
- Facilitated training sessions for new staff on loss mitigation processes.
- Managed case files throughout the entire loss mitigation lifecycle efficiently.
Customer Service/Sales
Verizon
01.2019 - 01.2021
- Take payments
- Trouble Shooting Digital Assistance
- Stocking Inventory
- Sale Products
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Gecko Networks
01.2014 - 01.2019
- Scanned Documents
- Managed Documents
- Organized detail logs of Data Projects
- Support Team Performance Targets
Education
KENISINGTON HIGH SCHOOL -
KENISINGTON HIGH SCHOOL
FL, USA 05.2000 - 01/2004
Skills
- Works Well Independently
- Dependable and Reliable
- Effective Leader
- Consistently Meets Goal
- Well Organized
- Effective at multi-tasking
- Valid Florida Driver's licenses
- Loss mitigation
- Payment processing
- Document management
- Customer relationship management
- Team training
- Problem solving
References
Available upon request
Timeline
Loss Mitigations
Suncoast Credit Union
01.2021 - 08.2025
Customer Service/Sales
Verizon
01.2019 - 01.2021
Gecko Networks
01.2014 - 01.2019
KENISINGTON HIGH SCHOOL -
KENISINGTON HIGH SCHOOL
05.2000 - 01/2004