Caitlin Dodson
North Richland Hills,TX
Summary
Dependable team member with proven ability to meet and exceed production targets. Expertise in problem-solving and safety compliance, driving efficient operations and improving customer satisfaction. Proficient in managing physically demanding tasks, maintaining organized supplies, and operating industrial equipment. Committed to delivering high-quality work and fostering teamwork to support business objectives.
Overview
8
8
years of professional experience
Work History
Part Time Customer Experience Manager
Michaels Arts and Crafts
Keller, Texas
10.2025 - Current
- Led customer experience initiatives to enhance in-store satisfaction.
- Collaborated with management to address customer feedback and concerns.
- Monitored inventory levels to ensure product availability for customers.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Identified opportunities for coaching and guidance for team members regarding best practices for delivering exceptional customer experiences.
- Initiated loyalty programs to reward frequent customers and increase retention rates.
Team Member
Michaels Arts and Crafts
Keller, Texas
11.2023 - Current
- Support the Replenishment Manager in setting seasonal planograms and merchandise resets, ensuring efficient workflow and timely completion of unloading truck merchandise.
- Sort merchandise into each assigned department box to be worked on by myself and other team members.
- Assist management in the daily recording of accurate inventory numbers during the scan-in, scan-out process (SISO), and then filling merchandise from overstock locations given by the generated report.
- Assisting the team in filling buy online, pick up in store (BOPIS) and ship from store (SFS) orders, correcting inventory to reflect accurate quantity numbers.
- Engaging with customers to locate items and departments in a timely manner, using multiple methods if the product can or cannot be found in the store.
- Assisting customers at the register, self-check, buy online, pick up in store (BOPIS), balloon orders, framing orders, and fabric orders.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
Manufacturing Associate
Hoff & Pepper
Chattanooga, Tennessee
06.2022 - 08.2022
- Maintained cleanliness and organization of work area to ensure safety standards.
- Followed safety protocols to minimize risks during production processes.
- Participated in team meetings to discuss workflow improvements and challenges.
- Pack finished products into shipping containers or crates for distribution or storage.
- Set up and operate a variety of machinery used in the manufacturing process.
- Maintain records of production, quality control, and machine maintenance activities.
- Record data from each shift for record keeping purposes as required by company policy.
- Weighed and measured in-process materials to add or remove proper quantities.
- Completed and reviewed GMP documentation, driving traceability of development, manufacturing and testing activities.
- Monitored temperature levels during forging operations to maintain consistency across batches of product.
- Assisted in packaging and labeling of products for shipment.
- Participated in continuous improvement initiatives to enhance production efficiency and quality.
- Produced quality products by palletizing, packaging and assembling finished items.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
Production Worker
Yellow Emperor
Eugene, Oregon
10.2021 - 03.2022
- Inspected finished goods for quality and adherence to standards.
- Followed safety protocols to ensure a safe working environment for all employees.
- Maintained cleanliness of work area and tools to promote productivity.
- Adjusted machine settings based on production requirements and specifications.
- Cleaned up work area at end of shift to maintain safe working environment.
- Inspected product quality prior to packaging and shipment.
- Assisted in setting up production lines for manufacturing processes.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
- Troubleshot technical issues that arose during assembly process.
- Produced quality products by palletizing, packaging and assembling finished items.
Production Worker
Northern Gold Foods
Junction City, Oregon
09.2020 - 10.2021
- Collaborated with team members to maintain efficient workflow on the production line.
- Followed safety protocols while operating machines and equipment.
- Inspected product quality prior to packaging and shipment.
- Assisted in setting up production lines for manufacturing processes.
- Ensured proper labeling of completed products before shipping out.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
- Monitored production line operations to ensure efficiency and accuracy.
- Tracked production data such as number of items produced per hour, day, week.
- Adhered strictly to established guidelines and procedures while performing duties.
- Utilized computer software programs to record details related to production process.
- Conducted routine maintenance checks on all machinery used in the production line.
- Set up and operated production machinery according to specific standards and protocols of company.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Followed safety protocols to ensure a safe working environment for all employees.
- Communicated with team members regarding tasks assigned during shift.
Barista
Books-A-Million
Cuyahoga Falls, Ohio
09.2019 - 09.2020
- Maintained cleanliness and organization of work areas and equipment.
- Operated espresso machines and grinders to ensure optimal beverage quality.
- Assisted customers with menu selections and provided product information.
- Developed relationships with regular customers to enhance their experience.
- Monitored inventory levels and communicated supply needs to management.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Created complex, hand-crafted beverages based upon customer preferences.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Placed orders with suppliers for delivery of products required for daily operations.
- Created promotional displays for advertising special events or promotions at the cafe.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
General Sales Associate
GameStop
Ravenna, OH
08.2018 - 03.2019
- Assisted customers in selecting video games and accessories.
- Maintained product displays and ensured store cleanliness.
- Processed transactions efficiently at the cash register.
- Handled inventory management and restocking of merchandise.
- Organized backroom stock areas according to company guidelines.
- Performed daily opening and closing procedures including cash handling activities.
- Informed customers about current sales, promotions and policies to shape buying behavior.
- Participated in store events such as grand openings or holiday promotions.
- Adhered to store policies regarding returns, exchanges, refunds.
- Used technology resources to assist customers in locating and selecting items.
Education
High School Diploma -
John H. Guyer High School
Denton, TX06-2015
Skills
- Visual merchandising
- Inventory management
- Safety compliance
- Customer service
- Team collaboration
- Problem solving
- Time management
- Dependability
- Facility maintenance
- Relationship building
- Product knowledge
- Flexible scheduling
- Willingness to learn
- Computer proficiency
- Continuous improvement
- Adaptability and creativity
- Hospitality services
- Multitasking and organization
Timeline
Part Time Customer Experience Manager
Michaels Arts and Crafts
10.2025 - Current
Team Member
Michaels Arts and Crafts
11.2023 - Current
Manufacturing Associate
Hoff & Pepper
06.2022 - 08.2022
Production Worker
Yellow Emperor
10.2021 - 03.2022
Production Worker
Northern Gold Foods
09.2020 - 10.2021
Barista
Books-A-Million
09.2019 - 09.2020
General Sales Associate
GameStop
08.2018 - 03.2019
High School Diploma -
John H. Guyer High School