Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridLocation: San Diego, CA
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
CAITLIN DOLAN
Business, Case Management, Behavioral Health
Cardiff,California
Work Preference
Summary
MBA graduate with a strong foundation in psychology and business operations. Merges behavioral insights with data-driven decision-making to navigate complex challenges. Proven ability to build trust and foster relationships, enhancing team performance and organizational success.
Overview
17
17
years of professional experience
Work History
Co-Founder & Business Operations Partner
Stoked on Sushi LLC
Cardiff, CA
01.2020 - 01.2025
- Launched and operated small catering business, coordinating 75+ private events and managing customer relationships from initial inquiry through execution.
- Executed scheduling, invoicing, bookkeeping, purchasing, vendor communication, and event coordination while adapting to changing customer and operational needs.
- Established long-term customer relationships through responsive communication and personalized service.
- Established repeat customer relationships through responsive communication, personalized service, and effective problem-solving.
Personal Service Coordinator II / Case Manager
Telecare Corporation
San Diego County, CA
01.2015 - 03.2017
- Managed intensive caseload of 90 clients transitioning from psychiatric hospitals, correctional facilities, and other institutional settings, ensuring continuity of care and support.
- Coordinated with healthcare providers, hospitals, government agencies, correctional systems, and community organizations throughout San Diego County to facilitate comprehensive client services.
- Balanced competing priorities and time-sensitive situations, applying behavioral insight, critical thinking, conflict resolution, and sound judgment to achieve favorable outcomes.
Facility Supervisor
BrightQuest Treatment Center (VisionQuest)
La Mesa, California
12.2011 - 08.2014
- Advanced to facility supervisor role in two and a half years, supervising six employees in residential treatment.
- Developed a safe environment through targeted staff training and mentorship initiatives.
- Applied behavioral insights to resolve conflicts and de-escalate situations effectively.
- Collaborated with psychologists and multidisciplinary teams to enhance support for clients with complex needs.
Behavioral Health
BrightQuest Treatment Center
La Mesa, CA
06.2008 - 06.2010
- Supported individuals with behavioral health challenges, collaborating with treatment team to develop personalized care plans.
- Developed expertise in behavioral insight and communication techniques, enhancing relationship building and problem-solving capabilities.
- Provided direct patient care in a behavioral health setting, including assessment and treatment of mental health issues.
- Performed research activities related to the field of Behavioral Health Therapy.
- Participated in community outreach activities such as mental health fairs or speaking engagements at local schools and universities about behavioral health topics.
Education
Master of Business Administration (MBA) - General
California Lutheran University
Thousand Oaks, CA07-2026
Bachelor of Arts - Psychology
San Diego State University
05-2008
Skills
- Operational Management
- Client and Customer Relations
- Relationship Management
- Market Insights
- Cross-Functional Collaboration
- Strategic problem-solving
- Critical Thinking & Decision-Making
- Conflict resolution
- Team Development
- Time management
- Adaptability
- Written communication
Timeline
Co-Founder & Business Operations Partner
Stoked on Sushi LLC
01.2020 - 01.2025
Personal Service Coordinator II / Case Manager
Telecare Corporation
01.2015 - 03.2017
Facility Supervisor
BrightQuest Treatment Center (VisionQuest)
12.2011 - 08.2014
Behavioral Health
BrightQuest Treatment Center
06.2008 - 06.2010
Master of Business Administration (MBA) - General
California Lutheran University
Bachelor of Arts - Psychology
San Diego State University