Caitlin Dowd
Hanover,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
CASHIER
The Burger Shack Restaurant
05.2021 - 08.2023
- Provided outstanding customer service by addressing inquiries and resolving issues with a positive attitude.
- Collaborated effectively with team members to contribute to a positive and successful work environment
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers entering store and responded promptly to customer needs.
HOSTESS
Black Rock Country Club
06.2020 - 08.2020
- Built positive relationships with other front-of-house and kitchen staff
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
VOLUNTEER
Beth Israel Deaconess Hospital
01.2020 - 03.2020
- Wheeled and discharged patients - Made flower deliveries - Completed lab runs
- Followed directions from supervisors and completed tasks within appropriate timeframe
TEAM MEMBER
Marylou's Coffee
11.2019 - 03.2020
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Operated cash register or POS system to receive payment by cash, check and credit card
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
Education
Bachelor of Science - Public Health
The University of Alabama
05.2024
Diploma -
Hanover High School
08.2020
Skills
- Issue Resolution
- Time Management Skills
- Customer Service Excellence
- Strong Critical Thinking
Volunteer Experience
- My Brother's Keeper, Easton, MA, August 2019,
- Orchestrated the efficient delivery of food and furniture to individuals in need, meticulously planning routes for optimal time management.
- The Haiti Project, Hanover, MA, October 2019,
- Spearheaded the assembly of hundreds of monthly newsletters, demonstrating meticulous attention to detail and adherence to established design and content standards.
- End Overdose At the University of Alabama, September 2023- May 2024
- Attended meetings and fundraisers throughout the school year to spread awareness and advocate for student overdoses.
Timeline
CASHIER
The Burger Shack Restaurant
05.2021 - 08.2023
HOSTESS
Black Rock Country Club
06.2020 - 08.2020
VOLUNTEER
Beth Israel Deaconess Hospital
01.2020 - 03.2020
TEAM MEMBER
Marylou's Coffee
11.2019 - 03.2020
Bachelor of Science - Public Health
The University of Alabama
Diploma -
Hanover High School
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