Caitlin Downs
Phoenix,AZ
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to handle multiple tasks simultaneously. Committed to building and maintaining professional relationships that drive profitability and business success. Ensuring customer satisfaction is a top priority, striving to provide exceptional service and unparalleled support. Proficient in utilizing best practices in customer service, skilled at finding innovative solutions to effectively address customer needs.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Postinos
Phoenix, AZ
06.2015 - 12.2015
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Office assistant/Claims handler
Maldonado Medical
Phoenix, AZ
06.2014 - 08.2014
- Receipt and Review of medical claims
- Strategies regarding the handling of the claim Contact doctor office regarding claim
- Handle billing claims to insurance companies
- Create patient excel spreadsheet to monitor payment of claims
- Sort, scan, and save mail into appropriate computer files.
Office assistant/Claims handler
Maldonado Medical
Phoenix, AZ
05.2013 - 08.2013
- Receipt and Review of medical claims
- Strategies regarding the handling of the claim Contact doctor office regarding claim
- Handle billing claims to insurance companies
- Create patient excel spreadsheet to monitor payment of claims
- Sort, scan, and save mail into appropriate computer files.
Nanny
Angela Hines
Tucson, AZ
09.2012 - 04.2013
- Insure the safety of an infant
- Prepare meals and snacks.
Office assistant/ Claims handler
Maldonado Medical
Phoenix, AZ
05.2012 - 08.2012
- Receipt and Review of medical claims
- Strategies regarding the handling of the claim Contact doctor office regarding claim
- Handle billing claims to insurance companies
- Create patient excel spreadsheet to monitor payment of claims
- Sort, scan, and save mail into appropriate computer files.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Camp Counselor
Phoenix Country Club
Phoenix, AZ
06.2011 - 07.2011
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Education
Bachelor of Science - Biology
University of Arizona
Phoenix, AZSkills
- Adaptable learner
- Excellent time management
- Planning/coordinating
- Leadership Abilities
- Honest employee
- Excellent communication skills
- Customer Service
- Strong multitasking
- Active Learning
- Problem-solving abilities
- Critical Thinking
Phone
(602)-553-8039, (602)-810-4679
Timeline
Restaurant Hostess
Postinos
06.2015 - 12.2015
Office assistant/Claims handler
Maldonado Medical
06.2014 - 08.2014
Office assistant/Claims handler
Maldonado Medical
05.2013 - 08.2013
Nanny
Angela Hines
09.2012 - 04.2013
Office assistant/ Claims handler
Maldonado Medical
05.2012 - 08.2012
Camp Counselor
Phoenix Country Club
06.2011 - 07.2011
Bachelor of Science - Biology
University of Arizona