Caitlin Dunn
Colorado Springs,CO
Summary
Organized and dependable leader successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Team Lead
Topgolf
09.2022 - Current
- Trained new playmaker's by relaying information on company procedures and safety requirements.
- Coached playmakers in techniques necessary to complete job tasks.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with players through positive attitude and attentive response.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated playmaker skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Bayhost
Topgolf
07.2021 - Current
- Introducing guests to Bay features and amenities
- Making Moments that matter with guests and associates
- Effectively going over rules to ensure safety for every person in the venue
- Answering any questions guests might have about Toptracer technology and topgolf games
- Actively selling Platinum Memberships and Private lessons to guests.
Bartender/ Shift Lead
Outback Steakhouse
05.2018 - 06.2021
- Processing payments and handling cash and credit transactions
- Washing of equipment, barware and glasses after use
- Ordering supplies that are required for the bar
- Checking to ensure that customers meet the legal age requirements before buying alcohol products
- Balances cash drawer by counting cash at beginning and end of work shift
- Assessing customer preferences and making drink recommendations
- Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment
- Managed funds from entire restaurant at the end of the shift to distribute tips among other employees
- Prepared money to be picked up from bank
- Logged all data from the shift into computer system.
Server
Cracker Barrel
03.2017 - 04.2018
- Responsible for taking customer orders and ensuring customer satisfaction
- Recommending daily specials and discounts to successfully up-sell limited-time food products
- Introduced customers to new menu items and successfully built and fostered customer relationships.
Cashier
Taco Bell
07.2016 - 01.2017
- Organized Cashier experienced in handling cash
- Memorized over 50 different menu items
- Provides a positive customer experience with fair, friendly, and courteous service.
Education
Cosumnes Oaks High School
Skills
- Leadership
- Teamwork
- Problem-Solving
- Customer Service
- Time Management
- Active Listening
- Attention to Detail
Awards
Playmaker of the Month
Timeline
Team Lead
Topgolf
09.2022 - Current
Bayhost
Topgolf
07.2021 - Current
Bartender/ Shift Lead
Outback Steakhouse
05.2018 - 06.2021
Server
Cracker Barrel
03.2017 - 04.2018
Cashier
Taco Bell
07.2016 - 01.2017
Cosumnes Oaks High School
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