Caitlin E. Auwae
Norwich,CT
Summary
Dynamic and detail-oriented Customer Relations Manager with over a decade of diversified experience spanning automotive service advising and dental office operations. Proven record of enhancing operational workflows, exceeding customer satisfaction benchmarks, and training teams to achieve excellence. Adept at building rapport, diagnosing technical challenges, and streamlining services to consistently deliver top-notch results.
Overview
19
19
years of professional experience
Work History
SERVICE ADVISOR/CUSTOMER RELATIONS MANAGER
Antonino Auto Group
New London, Connecticut
04.2015 - Current
- Proficient in automotive diagnostics.
- Expert in workflow coordination, resulting in increased efficiency and unparalleled customer satisfaction levels.
- Educates customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty increasing repeat business.
- Establishes rapport and trust with customers through attentive listening and clear communication.
- Consistently exceeds targets through maintaining high customer satisfaction.
- Executes multiple responsibilities efficiently in a high-speed environment
- Supports overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Outperforms service advising benchmarks, earning top customer ratings.
- Ensures positive customer interactions through tailored assistance and detailed knowledge of offerings, developing highly empathetic client relationships and earned reputation for exceeding service standard goals
- Trains new personnel regarding company operations, policies and services.
DENTAL ASSISTANT
Dr. Michael Edenfield DDS
Portsmouth, VA
10.2011 - 04.2013
- Oversaw multiple office tasks, ensuring operational efficiency.
- · Conducted customer account reviews, providing insights into financial agreements and contractual obligations.
- · Assisted customers with online bill pay enrollment, simplifying payment processes.
- · Provided exceptional customer service, earning praise for professionalism and problem-solving abilities.
CERTIFIED CUSTOMER SERVICE REPRESENTATIVE
Suburban Propane
East Syracuse, NY
01.2011 - 05.2011
- Performed various office tasks as necessary
- Reviewed customer's accounts, finances, and contracts
- Facilitated customer enrollment in online bill pay system.
- Provided each customer with unparalleled customer service
LEAD DENTAL ASSISTANT/TRAINER/FRONT OFFICE
Aspen Dental
East Syracuse, NY
08.2006 - 09.2010
- · Managed schedules for multiple dental assistants, ensuring seamless daily operations.
- · Assisted dentists in a variety of treatment procedures, improving clinical efficiency.
- · Maintained and organized dental equipment inventory, ensuring timely supply replenishment.
- · Handled office tasks, including patient billing and financial account management.
- · Provided training to new employees on both clinical and administrative responsibilities, including X-rays and dental terminology.
- · Delivered patient education on treatment plans and home care guidelines to improve post-treatment outcomes.
- · Expanded professional knowledge through workshops, conferences, and ongoing online education programs.
Education
Liverpool High School
Liverpool, NY01-2006
Skills
- Team Management & Coordination
People Leadership
Training & Mentoring
Customer Relations & Retention
Cross-functional Collaboration
Workflow Optimization
Communication
Conflict Resolution
Certification
- Completed online course on KPA certification in environmental, health and safety management and Workforce compliance software certification.
- Master level certification from University of Toyota. 2020 to present (retain annually)
- Online training for multiple platforms in automotive industry , ERA- ignite , Automate, Dealer Socket
Timeline
SERVICE ADVISOR/CUSTOMER RELATIONS MANAGER
Antonino Auto Group
04.2015 - Current
DENTAL ASSISTANT
Dr. Michael Edenfield DDS
10.2011 - 04.2013
CERTIFIED CUSTOMER SERVICE REPRESENTATIVE
Suburban Propane
01.2011 - 05.2011
LEAD DENTAL ASSISTANT/TRAINER/FRONT OFFICE
Aspen Dental
08.2006 - 09.2010
Liverpool High School