Summary
Overview
Work History
Education
Skills
Assessments
Timeline
BusinessAnalyst
Caitlin Elliott

Caitlin Elliott

Valley,NE

Summary

Customer service background with proficiency in data entry

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Aksarben ARS
05.2022 - Current
  • Answering after hours phone calls, Data Entry, Provided assistance to clients, Created customer appointments, Explained benefits of service plans

Daycare Provider

Trinity Lutheran Child Care
09.2018 - 03.2020
  • Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication
  • Monitored 10-20 students' weekly academic, social and emotional progress and recorded in individual files
  • Implemented curriculum to enhance classes with learning-focused activities
  • Helped new preschool children get used to classes by giving one-on-one support and teaching empathy when relating to self-care.

Associate Financial Representative

Northwestern Mutual West Omaha Office
07.2016 - 08.2017
  • Received customer applications and followed up with clients to obtain missing information before submission
  • Documented customer interactions and relationships using CRM systems
  • Prepared contracts and related documentation according to strict standards
  • Responded to client questions via telephone and concerns or escalated to supervisor for resolution.

Receptionist

Neurological Sciences/ Pain Medicine at Nebraska Medicine
02.2014 - 06.2016
  • Answered high-volume 150 calls daily, multi-line telephone, directing callers to appropriate company personnel
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
  • Resolved client problems and complaints.

Education

Google Data Analytics -

Coursera

General Studies -

Gretna High School
Gretna, NE
08.2024

Metropolitan Community College
05.2011

Skills

  • Excellent Customer Service skills
  • Good Telephone Etiquette
  • Written Communication
  • Proficient data entry and Microsoft office skills
  • 53 WPM
  • Complaint resolution
  • Administrative support
  • Creative problem solving
  • Clerical Experience
  • Administrative experience

Assessments

  • Typing, 12/01/21, Proficient, Transcribing text
  • Data entry: Attention to detail, 03/01/22, Proficient, Maintaining data integrity by detecting errors
  • Customer focus & orientation, 10/01/21, Proficient, Responding to customer situations with sensitivity
  • Sales skills, 12/01/21, Proficient, Influencing and negotiating with customers
  • Working with MS Word documents, 10/01/21, Proficient, Knowledge of various Microsoft Word features, functions, and techniques
  • Work style: Reliability, 03/01/22, Proficient, Tendency to be reliable, dependable, and act with integrity at work
  • Administrative assistant/receptionist, 02/01/22, Proficient, Using basic scheduling and organizational skills in an office setting

Timeline

Customer Service Representative

Aksarben ARS
05.2022 - Current

Daycare Provider

Trinity Lutheran Child Care
09.2018 - 03.2020

Associate Financial Representative

Northwestern Mutual West Omaha Office
07.2016 - 08.2017

Receptionist

Neurological Sciences/ Pain Medicine at Nebraska Medicine
02.2014 - 06.2016

Google Data Analytics -

Coursera

General Studies -

Gretna High School

Metropolitan Community College

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Caitlin Elliott