Caitlin Finneran
Atkinson,NH
Summary
Experienced with managing customer interactions and ensuring pleasant experiences. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and customers and promptly meeting their needs. Known for effective teamwork, adaptability, and maintaining positive environments.
Overview
6
6
years of professional experience
Work History
Waitress
Oregano Ristorante
05.2024 - 11.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Sub-Sales Representative Intern
England Furniture
05.2024 - 08.2024
- Improved client retention by providing exceptional customer service and building rapport with account managers.
- Developed strong customer relationships through attentive listening and effective communication skills.
- Enhanced product knowledge by participating in ongoing training sessions and staying up-to-date on industry trends.
- Worked closely with account managers to ensure a high level of client satisfaction.
- Conducted regular check-ins with existing customers to ensure satisfaction and uncover upsell opportunities.
- Analyzed competitor offerings to identify unique selling points for our products in the marketplace.
- Helped customers make decisions, and answer their questions promptly and efficiently.
Waitress
Atkinson Country Club
05.2022 - 08.2022
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
Food Runner
Jamisons
11.2019 - 08.2021
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Busser
Jamisons
11.2019 - 08.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
Restaurant Hostess
Jamisons
11.2019 - 08.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Real Estate Agent Assistant
Green And Company Real Estate
12.2018 - 03.2019
- Kept showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests
- Welcomed guests to showroom with positive attitude and warm smile
- Showed guests properties and answered questions promptly.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
BACHELOR DEGREE - COMMUNICATION WITH BUSINESS APPLICATIONS
University of New Hampshire
05.2025
HIGH SCHOOL DIPLOMA -
Central Catholic High School
Lawrence, MA05.2021
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Cleanliness
- Attention to detail
- Decision-making
- Complex Problem-solving
Timeline
Waitress
Oregano Ristorante
05.2024 - 11.2024
Sub-Sales Representative Intern
England Furniture
05.2024 - 08.2024
Waitress
Atkinson Country Club
05.2022 - 08.2022
Food Runner
Jamisons
11.2019 - 08.2021
Busser
Jamisons
11.2019 - 08.2021
Restaurant Hostess
Jamisons
11.2019 - 08.2021
Real Estate Agent Assistant
Green And Company Real Estate
12.2018 - 03.2019
HIGH SCHOOL DIPLOMA -
Central Catholic High School
BACHELOR DEGREE - COMMUNICATION WITH BUSINESS APPLICATIONS
University of New Hampshire
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