Caitlin Fleisher
Austin,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Broad background in providing emotional support and guidance to individuals struggling with addiction. Contributes positively to team dynamics and consistently demonstrates commitment to patients through empathetic care and respect for individualized needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Raising Cane's
Kerrville, TX
01.2023 - 10.2024
- Portrayed leadership in an energetic, fast-paced environment while providing insight and mentoring to newly hired employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Implemented cool culture and active community involvement while providing high quality meals to customers.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Receptionist for Dog Boarding/ Training Facility
Yard Dog
Dallas, TX
07.2022 - 12.2022
- Greeted visitors and provided them with assistance in boarding and/or training.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Organized boarding schedules, set up kennels prior to admission, created individualized treatment cards for dogs including medication management, feeding instructions, and behavioral issues.
- Collected vaccine records from veterinarians and uploaded them to our computer records.
- Maintained a clean and professional environment while providing care to dogs and customers.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Pet Technician
Pappy's Pet Lodge
Richardson, TX
02.2022 - 07.2022
- Ensured kennels were properly maintained and cleaned on a daily basis according to established protocols.
- Educated clients on proper nutrition, vaccinations, flea and tick prevention and other related topics.
- Handled emergency situations in accordance with established safety protocols.
- Adhered to strict sanitization guidelines when handling animals or interacting with customers in order to minimize risk of disease transmission.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Played with dogs and cats to maintain socialization and reduce stress.
Cashier/Customer Service
Raising Cane's
Dallas, TX
07.2021 - 11.2021
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Demonstrated how to properly address customers' needs and requests.
- Maintained a calm and focused manner in a highly stressful and fast paced environment.
Horseback Riding Instructor/ Trainer
Merriwood Ranch
Garland, TX
09.2019 - 08.2020
- Assisted in the training of horses, including ground work and riding instruction.
- Provided lessons to riders of all ages and skill levels.
- Instructed students on proper horse care, grooming, tacking up, and saddling techniques.
- Ensured safety protocols were followed at all times during lessons and other activities involving horses.
- Managed the daily care of multiple horses in the barn including feeding, watering, turn out, in, cleaning stalls, paddocks and administering medications as needed.
- Responded quickly to any emergencies or injuries that occurred in the barn or during lessons and rides.
- Monitored rider safety, discussing helmets, whips, boots and saddles.
- Educated students using customized teaching methods and hands-on curriculum.
Kennel Technician/Veterinary Assistant
North Tollway Pet Hospital
Dallas, TX
01.2019 - 12.2019
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Maintained records of animal feedings, treatments and other updates.
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Organized inventory of food, bedding supplies, toys and other items needed for animal care.
- Provided humane treatment of all animals at all times.
- Exercised dogs regularly according to individual needs.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Treated superficial wounds and called in veterinarian assistance for more help when needed.
- Assessed animals for injury and illness.
Education
High school diploma -
JJ PEARCE HIGH SCHOOL
Richardson, TX06.2020
Skills
- Animal Care
- Animal Handling
- Equine Experience
- Hospital Experience
- Kennel Experience
- Veterinary Assistant
- Animal Restraint
- Laundry
- Dog Handling
- Food Preparation
- Veterinary Technician Experience
- Front Desk
- Cashiering
- Cash Handling
- Restaurant Management
- Medication Administration
- Computer skills
- Customer service
- Cash management
- Schedule Coordination
- Operations Management
- Recruitment
- Kitchen oversight
- Staff Management
- Customer Engagement
- Pre-shift walk-through
- Purchasing and cost control
- Complaint resolution
- Conflict resolution techniques
- Supervisory skills
- Customer loyalty
- Point of Sale (POS) system operation
- Inventory control and record keeping
- Kitchen equipment operation and maintenance
- Honed marketing skills
- Passion for customer satisfaction
- Shift Management
- Labor and food cost control
Certification
- Driver's License
- Food Handler Certification
- ServSafe
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Restaurant Manager
Raising Cane's
01.2023 - 10.2024
Receptionist for Dog Boarding/ Training Facility
Yard Dog
07.2022 - 12.2022
Pet Technician
Pappy's Pet Lodge
02.2022 - 07.2022
Cashier/Customer Service
Raising Cane's
07.2021 - 11.2021
Horseback Riding Instructor/ Trainer
Merriwood Ranch
09.2019 - 08.2020
Kennel Technician/Veterinary Assistant
North Tollway Pet Hospital
01.2019 - 12.2019
High school diploma -
JJ PEARCE HIGH SCHOOL