Rivi Knabe
Suffern
Summary
Experienced in managing daily operations within a restaurant environment, focusing on quality assurance and customer satisfaction. Developed effective protocols for staff training in customer service and safety, resulting in improved team performance and enhanced guest experiences. Demonstrated strong problem resolution skills by promptly addressing customer inquiries and concerns, contributing to increased loyalty and positive feedback. Proficient in inventory control and record keeping, ensuring efficient management of resources and operational efficiency.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Manager
chick n chuck
Monsey
11.2023 - 01.2025
- Managed daily restaurant operations, ensuring quality standards and enhancing customer satisfaction through effective service.
- Enhanced guest experience by addressing concerns promptly, leading to positive feedback and increased customer loyalty.
- Managed day-to-day operations of restaurant, including scheduling and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Cashier
west maple farm
Monsey
11.2021 - 10.2024
- Managed livestock feeding schedules and monitored health, promoting overall well-being and productivity.
- Managed daily feeding and care routines for diverse animals, ensuring their health and well-being throughout the season.
- Oversaw the maintenance of animal enclosures, ensuring cleanliness and safety for both animals and visitors.
- Developed and implemented training materials for new staff, improving onboarding efficiency and team performance.
- Established protocols for animal handling, enhancing safety measures and compliance with welfare standards.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Coordinated ticket sales, enhancing customer experience through efficient processing and resolving inquiries promptly.
Education
Liberal Arts And Sciences
Rockland Community College
Suffern, NY 01.2023 - 01.2025
Ateres Academy of Rockland
Monsey, New YorkSkills
- Cash handling
- Customer service
- Scheduling
- Quality assurance
- Problem resolution
- Animal care
- Customer inquiries
- Complaint resolution
- Inventory control and record keeping
- Inventory management
References
References available upon request.
Timeline
Restaurant Manager
chick n chuck
11.2023 - 01.2025
Liberal Arts And Sciences
Rockland Community College
01.2023 - 01.2025
Cashier
west maple farm
11.2021 - 10.2024
Ateres Academy of Rockland