Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaTasha Daniels

Los Angeles,CA

Summary

Restaurant Manager with 5+ years of experience managing a high-quality and fast-paced restaurant. Ability to train staff to the highest standards of customer service, ensuring increased customer satisfaction, reduced staff turnover rates, and a rise in sales through upselling/cross selling techniques. Looking to use my strong leadership skills and proven track record of assisting restaurants achieve new levels of profitability and efficiency for your casual dining establishment.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Red Lobster
06.2023 - Current
  • Driving sales and guest satisfaction
  • Creating a FUN safe environment for team members to develop
  • Ensuring compliance with all employment policies
  • Managing performance of team members, including conducting performance evaluations, training, coaching, and discipline
  • Selecting top talent to add to our winning team
  • Understanding, and practicing safe food handling procedures while maintaining a clean and safe environment for guest at all times

Service Manager

Roscoe's Chicken and Waffles
11.2019 - 09.2023
  • Oversee all restaurant operations
  • Manage and develop all employees
  • Responsible for all cash handling
  • Maintain a positive work environment for all employees
  • Ensure all food quality standards are upheld
  • Ensure the restaurant follows all Health & Safety regulations
  • Responsible for ensuring excellent customer service is provided to each patron
  • Resolve any issues that may arise
  • Conduct routine inventory checks
  • Ensure all company policies are followed
  • Adjust staffing to meet restaurant and business needs during the shift
  • Oversee all opening and closing procedures

General Manager/Training Manager

Popeyes
05.2015 - 11.2019
  • Created a safe working environment for every employee
  • Demonstrated a commitment to deliver superior performance
  • Controlled food and labor costs
  • Conducted daily inventory counts
  • Managed and developed all employees
  • Ensure kitchen cleanliness was maintained
  • Ensure excellent customer service is provided to each patron

Usher/Ticket Taker/Guest Greeter (PART TIME)

AEG Live Staples Center
07.2014 - 10.2017
  • Assisted patrons with seating by giving directions and lighting paths
  • Greeted patrons with smile and provided friendly, knowledgeable service

Office Assistant (PART TIME)

Fair Chance Project
02.2013 - 04.2015
  • Kept customer and financial records current and accurate
  • Interacted with customers professionally by phone, email or in person to provide information to staff members
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries

Supervisor

Pinnacle Travel Services LLC
03.2004 - 07.2012
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern
  • Interviewed, hired, and trained new employees for the Travel Counselor position
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs

Education

Business Administration and Management -

Compton Community College
Compton, CA

Skills

  • POS
  • Hiring
  • Guest Services
  • Profit & Loss
  • Interviewing
  • Customer Service
  • Culinary Management
  • Scheduling
  • Food Safety
  • Conflict Management
  • Microsoft Office
  • Labor Cost Analysis
  • Team management
  • Cash register
  • Restaurant experience
  • Communication skills
  • Food industry
  • Serving
  • Kitchen experience
  • Restaurant management
  • Supervising experience
  • Shift management
  • Time management
  • Leadership
  • Upselling
  • Employment & labor law
  • Hospitality
  • Kitchen management
  • Organizational skills
  • Cash handling
  • Food handling
  • Forecasting
  • Budgeting

Certification

Food Handler Certification

Timeline

Restaurant Manager

Red Lobster
06.2023 - Current

Service Manager

Roscoe's Chicken and Waffles
11.2019 - 09.2023

General Manager/Training Manager

Popeyes
05.2015 - 11.2019

Usher/Ticket Taker/Guest Greeter (PART TIME)

AEG Live Staples Center
07.2014 - 10.2017

Office Assistant (PART TIME)

Fair Chance Project
02.2013 - 04.2015

Supervisor

Pinnacle Travel Services LLC
03.2004 - 07.2012

Business Administration and Management -

Compton Community College
LaTasha Daniels