Caitlin Frazer
Saint Clair Shores,MI
Summary
Customer-focused Customer Service Representative with expertise in medical device troubleshooting and order processing. Skilled in enhancing customer satisfaction through effective communication and proactive issue resolution. Committed to delivering positive client experiences and streamlining processes to improve efficiency. Strong background in customer education and record management.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Binson's Medical Equipment and Supplies
Center Line, Michigan
07.2021 - Current
- Guided customers in selecting appropriate medical equipment and supplies to meet their needs.
- Resolved product-related inquiries and issues by providing effective troubleshooting support.
- Collaborated with suppliers to secure timely delivery of equipment and supplies, enhancing customer satisfaction.
- Processed customer orders through internal management systems efficiently.
- Educated customers on proper use and maintenance of medical devices.
- Maintained accurate records of customer interactions and transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collaborated with team members to improve service delivery processes.
Medical Screener
Octapharma Plasma Center
Saint Clair Shores, Michigan
11.2020 - 05.2021
- Conducted thorough health screenings for plasma donation eligibility.
- Clarified screening procedures for donors, enhancing their understanding and comfort during the process.
- Ensured compliance with safety and regulatory guidelines at all times.
- Trained new staff on screening protocols, ensuring consistent adherence to procedures and protocols.
- Collaborated with medical staff to address donor concerns effectively.
- Executed finger sticks and utilized equipment to accurately test blood for iron and protein levels, contributing to donor eligibility assessment.
- Gathered patient data on height, weight, and blood pressure during visits.
- Established new donor files and added detailed information.
- Documented patient visits in an accurate and timely manner according to established procedures.
Front Desk Receptionist
Semlow Chiropractic Center
Troy, Michigan
03.2016 - 08.2016
- Greeted patients and visitors warmly at front desk.
- Managed appointment scheduling and patient check-in processes.
- Managed incoming calls and directed inquiries to appropriate staff, ensuring efficient communication flow.
- Maintained patient records and ensured confidentiality compliance.
- Facilitated insurance verification and payment processing for patients, enhancing transaction accuracy.
- Coordinated communication between patients and healthcare providers.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Clarified policies and procedures to visitors, providing essential information for seamless service.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
Education
Dorsey College
Roseville, MI01-2015
High School Diploma -
Roseville High School
Roseville, MI06-2009
Skills
- Customer service
- Order processing
- Credit card payment processing
- Medical device knowledge
- Client relationship management
- Record management
- Troubleshooting techniques
- Customer education
- Positive and professional
Timeline
Customer Service Representative
Binson's Medical Equipment and Supplies
07.2021 - Current
Medical Screener
Octapharma Plasma Center
11.2020 - 05.2021
Front Desk Receptionist
Semlow Chiropractic Center
03.2016 - 08.2016
Dorsey College
High School Diploma -
Roseville High School