Caitlin Galvin
Gardnerville ,NV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Chase International Real Estate
11.2016 - Current
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Prepared and presented contracts and other legal documents to clients.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Developed new business and managed new and existing clients.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Licensed Insurance Agent
State Farm Insurance
01.2014 - 10.2016
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Obtained underwriting approval by completing application for coverage.
- Provided coverage option information to assist clients in protecting assets.
Receptionist
State Farm
09.2012 - 01.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
High School Diploma -
Tonopah High School
Tonopah, NV06.2009
Skills
- Interior Staging
- Innovative Marketing Strategist
- Mortgage Counseling
- Lender Relations
- Contract Negotiation
- Partnership Development
- Client Needs Assessment
- Lead Follow up
- Real Estate Law
- Client-Oriented
- House Showings
- Contracting
- Tech-Savvy
- Works Well Independently
- Leasing and Sales
- Proficient in Microsoft Office
- Payment Collection
- Excellent Teamwork
- Property Information Filing
- Market Research Data Entry
- Highly Professional
Accomplishments
- Won the 2018 Five Star Real Estate Agent Award.
- Generated more than $100,000 in sales revenue in 2017 & 2018.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Real Estate Agent - 2016 - present.
- Licensed Insurance Agent - 2014-2016.
References
Kari Begovich - Real Estate Broker (775)-720-5770
Shabonya Dutton - Insurance Broker ( 775)-783-3423
Ellie McIntire - College (775)-267-7418
Timeline
Real Estate Agent
Chase International Real Estate
11.2016 - Current
Licensed Insurance Agent
State Farm Insurance
01.2014 - 10.2016
Receptionist
State Farm
09.2012 - 01.2014
High School Diploma -
Tonopah High School
- Licensed Real Estate Agent - 2016 - present.
- Licensed Insurance Agent - 2014-2016.
Similar Profiles
Amie AndresAmie Andres
Licensed Realtor at Chase International Real EstateLicensed Realtor at Chase International Real Estate
Caitlin GalvinCaitlin Galvin
Real Estate Agent at Chase International Real EstateReal Estate Agent at Chase International Real Estate
Michael WellsMichael Wells
Realtor at Chase International Real EstateRealtor at Chase International Real Estate