Caitlin Gorneault
Southington,CT
Summary
Administrative Assistant with a proven track record at Masters In Homecare, excelling in customer service and data management. Expert in optimizing office operations and enhancing team productivity through effective scheduling and communication. Skilled in Microsoft Office and adept at maintaining confidentiality, ensuring compliance with data protection regulations. Efficient in multi-tasking and increasing workloads including covering absent coworkers as well as completing own tasks.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Masters In Homecare
North Haven, CT
12.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Lifeguard
Lake Compounce
Bristol, CT
06.2016 - 09.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Education
Southington High School
Southington06.2018
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Filing
- Scheduling
- Documentation and recordkeeping
- Mail handling
- Spreadsheets
- Multi-line phone proficiency
- Bookkeeping
- Training and coaching
Timeline
Administrative Assistant
Masters In Homecare
12.2020 - Current
Lifeguard
Lake Compounce
06.2016 - 09.2017
Southington High School