Summary
Overview
Work History
Education
Skills
Hobbies and Certifications
References
Timeline
Generic

Caitlin Guest

Phoenix,AZ

Summary

Dedicated professional with demonstrated strengths in sales, marketing, customer service, and operations. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

10
10
years of professional experience

Work History

Childcare Provider

The Martin Family
Phoenix, AZ
03.2023 - 04.2024
  • Supported child's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Prepared meals, snacks and refreshments for child according to dietary needs and restrictions.
  • Planned field trips to local parks, libraries and other educational places.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Helped develop motor skills through active playtime activities like running, jumping.
  • Kept records of daily observations and information about activities, meals served and medications administered.
  • Sanitized toys and play equipment, as well as ensuring a safe & secure play area for child.

Account Concierge Specialist

Skin Better Science
Phoenix, AZ
03.2020 - 03.2022
  • Coordinated service and support to customers, sales representatives, consumers, and physician accounts
  • Addressed customer issues and leveraged resources to implement actionable solutions
  • Led training initiatives for new account concierge team members
  • Evaluated and revised standard operating procedures to improve business efficiencies.

Server and New Employee Educator

True Food Kitchen
Phoenix, Arizona
03.2019 - 03.2020
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences
  • Received highest rating from independent evaluation firm and recognized for excellent knowledge, hospitality, and service
  • Consistent top performer in both sales and gratuities
  • Provided management support for front-of-house operations and led training programs for new employees.

Escrow Assistant

Old Republic Title
Phoenix, AZ
11.2017 - 11.2018
  • Processed home refinance and purchase transactions for lenders, borrowers, and real estate agents
  • Communicated with clients and coworkers to gather market data, resolve account issues and address inquiries
  • Completed forms and statements for transactions and reviewed existing records for issues
  • Created marketing projects and promotional gifts for real estate agents and home buyers and sellers across Maricopa County.

Recruiter

Insight Global
San Francisco, CA
10.2014 - 05.2015
  • Provided staffing solutions for employers in healthcare, financial services, and information technology
  • Ranked #1 in new professional account leads
  • Evaluated applicants, reviewed resumes and conducted interviews with consistent assessment criteria
  • Addressed organizational staffing needs, working closely with management to establish optimal levels.

Education

B.S - Psychology

University of Arizona
04.2014

Young Scholars Program -

University of Cambridge
06.2004

Skills

  • Sales
  • Marketing
  • Operations
  • Customer Relations
  • Process Improvement
  • Project Leadership
  • Staff Training

Hobbies and Certifications

  • Certified Arizona Food Handler
  • Certified Yoga Teacher
  • NCAA Personal Trainer, American Council on Exercise
  • Kappa Kappa Gamma Sorority
  • Certified Facilitator for Reflections Body Image Presentations

References

References available upon request.

Timeline

Childcare Provider

The Martin Family
03.2023 - 04.2024

Account Concierge Specialist

Skin Better Science
03.2020 - 03.2022

Server and New Employee Educator

True Food Kitchen
03.2019 - 03.2020

Escrow Assistant

Old Republic Title
11.2017 - 11.2018

Recruiter

Insight Global
10.2014 - 05.2015

B.S - Psychology

University of Arizona

Young Scholars Program -

University of Cambridge

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Caitlin Guest