Mckenna Johansen
KY
Summary
Driven professional with a diverse background in childcare, sales, and animal care. Excelled in customer service and leadership, enhancing child development and achieving sales targets. Skilled in strategic planning and community service, consistently delivering results by leveraging management and social media marketing skills. Demonstrated success in improving operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Childcare Provider
Hope Presbyterian Church
08.2024 - Current
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Assisted in potty training and other daily hygiene activities to support child development.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and indoor activities for successful child outcomes.
Travel Marketing Sales Associate
The Commencement Group
05.2024 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Animal Care Technician
Tanglewood Kennels
08.2021 - Current
- keeps kennel areas and players clean, organized, and free of safety hazards to protect animals
- answers calls to make boarding reservations while maintaining excellent customer service
- monitoring, animals and managing interactions to control risk of behavioral problems and harm
- coordinating timely, feeding bathing, grooming, and physical exercise for animals under care
- following customer specifications and good nutritional guidelines for animals feedings
- leading animals on 2 to 3 walks per day for health and enjoyment
- administrating, oral and topical medication's in accordance with owner instructions and vet guidelines
- managing groups of as many as 48 animals at once with a consistently good safety record
- handling short and long-term stays for various animals with health and wellness needs
- managing laundry and general cleaning for facility with over 50 to 60 animals
Education
Bachelor of Arts - Marketing, Management, And International Business
University of Kentucky
Lexington, KY05.2027
Skills
- Customer Service
- Leadership
- Community Service
- Social Media Marketing
- Sales Operations
- Animal Care
- Sales
- Management
- File Management
- Scheduling
- Office Management
- Administrative Support
- Strategic Planning
Timeline
Childcare Provider
Hope Presbyterian Church
08.2024 - Current
Travel Marketing Sales Associate
The Commencement Group
05.2024 - Current
Animal Care Technician
Tanglewood Kennels
08.2021 - Current
Bachelor of Arts - Marketing, Management, And International Business
University of Kentucky
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