Caitlin Halverson
Sycamore,IL
Summary
Skilled administrative team member with extensive knowledge of medical standards, compliance requirements, and operational procedures. Experienced problem-solver with a friendly and caring approach and exceptional communication skills. Proficient in medical assisting, customer service, and working in diverse healthcare settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Northwestern Medicine Regional Medical Group Internal Medicine
Sycamore and Elgin , IL
10.2016 - 08.2021
- Answer phone calls, generate lab letters, assist with procedures, follow NM safety protocols
- Interviewed patients to gather medical histories and chief complaints
- Organized charts, documents and supplies to maintain team productivity.
- Collaborated with nurses, practitioners, patients using excellent communication skills
Patient Service Representative
Northwestern Medicine
Sycamore , IL
10.2015 - 10.2016
- Organized and verified appointment schedules
- Scheduled patient appointments over phone and in person
- Processed and digitized identification and insurance cards.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Managed collection of co-pays, deductibles, and additional payments
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Handled high volume of incoming calls in an excess of 100 + a day to provide exceptional service to patients and families.
Certified Nursing Assistant
DeKalb Area Retirement Center, Oak Crest
DeKalb , IL
05.2008 - 12.2015
- Served in the reputable Health Center department of Oak Crest
- Gained hands-on experience in managing various health conditions.
- Executed caregiving tasks while strictly abiding by center protocols.
Certified Nursing Assistant
Digestive Health Center, Dr. David Manuel
DeKalb , IL
10.2013 - 10.2015
- Collaborated directly with Dr. Manuel in a small specialty office
- Gained extensive experience working in a clinical setting
Education
CCMA - Certified Clinical Medical Assistant
National Healthcareer Association
10-2019
High School Diploma -
Genoa- Kingston High School
Genoa, IL05.2009
Certified Nursing Assistant -
Kishwaukee College
Malta, IL05-2008
Some College (No Degree) - Associates of Science
Kishwaukee College
Malta, ILSkills
- Insurance knowledge
- Collaboration
- Healthcare knowledge
- Insurance understanding
- Continuity of care
- Confidentiality
- HIPAA Compliance
- Client assessment
- Care Planning
- Healthcare regulations
- Community Resources
- Clinical Documentation
Languages
English
Full Professional
Awards
- National Technical Honors Society
- Maintained a 4.0 GPA in all of my Basic Nursing Assistant courses and graduated with a 4.0 GPA
- Yearly Performance Raises
Accomplishments
- Trainer
- Sought after from individual providers to be their medical assistant
- Ability to complete both Medical Assistant tasks, as well as Receptionist duties
Affiliations
National Technical Honors Society
Certification
- Certified Clinical Medical Assistant
- Certified Nursing Assistant
References
References available upon request.
Timeline
Certified Clinical Medical Assistant
Northwestern Medicine Regional Medical Group Internal Medicine
10.2016 - 08.2021
Patient Service Representative
Northwestern Medicine
10.2015 - 10.2016
Certified Nursing Assistant
Digestive Health Center, Dr. David Manuel
10.2013 - 10.2015
Certified Nursing Assistant
DeKalb Area Retirement Center, Oak Crest
05.2008 - 12.2015
- Certified Clinical Medical Assistant
- Certified Nursing Assistant
CCMA - Certified Clinical Medical Assistant
National Healthcareer Association
High School Diploma -
Genoa- Kingston High School
Certified Nursing Assistant -
Kishwaukee College
Some College (No Degree) - Associates of Science
Kishwaukee College
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