Summary
Overview
Work History
Education
Skills
Languages
Awards
Accomplishments
Affiliations
Certification
References
Timeline
Generic

Caitlin Halverson

Sycamore,IL

Summary

Skilled administrative team member with extensive knowledge of medical standards, compliance requirements, and operational procedures. Experienced problem-solver with a friendly and caring approach and exceptional communication skills. Proficient in medical assisting, customer service, and working in diverse healthcare settings.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Clinical Medical Assistant

Northwestern Medicine Regional Medical Group Internal Medicine
Sycamore and Elgin, IL
10.2016 - 08.2021
  • Answer phone calls, generate lab letters, assist with procedures, follow NM safety protocols
  • Interviewed patients to gather medical histories and chief complaints
  • Organized charts, documents and supplies to maintain team productivity.
  • Collaborated with nurses, practitioners, patients using excellent communication skills

Patient Service Representative

Northwestern Medicine
Sycamore, IL
10.2015 - 10.2016
  • Organized and verified appointment schedules
  • Scheduled patient appointments over phone and in person
  • Processed and digitized identification and insurance cards.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Managed collection of co-pays, deductibles, and additional payments
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Handled high volume of incoming calls in an excess of 100 + a day to provide exceptional service to patients and families.

Certified Nursing Assistant

DeKalb Area Retirement Center, Oak Crest
DeKalb, IL
05.2008 - 12.2015
  • Served in the reputable Health Center department of Oak Crest
  • Gained hands-on experience in managing various health conditions.
  • Executed caregiving tasks while strictly abiding by center protocols.

Certified Nursing Assistant

Digestive Health Center, Dr. David Manuel
DeKalb, IL
10.2013 - 10.2015
  • Collaborated directly with Dr. Manuel in a small specialty office
  • Gained extensive experience working in a clinical setting

Education

CCMA - Certified Clinical Medical Assistant

National Healthcareer Association
10-2019

High School Diploma -

Genoa- Kingston High School
Genoa, IL
05.2009

Certified Nursing Assistant -

Kishwaukee College
Malta, IL
05-2008

Some College (No Degree) - Associates of Science

Kishwaukee College
Malta, IL

Skills

  • Insurance knowledge
  • Collaboration
  • Healthcare knowledge
  • Insurance understanding
  • Continuity of care
  • Confidentiality
  • HIPAA Compliance
  • Client assessment
  • Care Planning
  • Healthcare regulations
  • Community Resources
  • Clinical Documentation

Languages

English
Full Professional

Awards

  • National Technical Honors Society
  • Maintained a 4.0 GPA in all of my Basic Nursing Assistant courses and graduated with a 4.0 GPA
  • Yearly Performance Raises

Accomplishments

  • Trainer
  • Sought after from individual providers to be their medical assistant
  • Ability to complete both Medical Assistant tasks, as well as Receptionist duties

Affiliations

National Technical Honors Society

Certification

  • Certified Clinical Medical Assistant
  • Certified Nursing Assistant

References

References available upon request.

Timeline

Certified Clinical Medical Assistant

Northwestern Medicine Regional Medical Group Internal Medicine
10.2016 - 08.2021

Patient Service Representative

Northwestern Medicine
10.2015 - 10.2016

Certified Nursing Assistant

Digestive Health Center, Dr. David Manuel
10.2013 - 10.2015

Certified Nursing Assistant

DeKalb Area Retirement Center, Oak Crest
05.2008 - 12.2015
  • Certified Clinical Medical Assistant
  • Certified Nursing Assistant

CCMA - Certified Clinical Medical Assistant

National Healthcareer Association

High School Diploma -

Genoa- Kingston High School

Certified Nursing Assistant -

Kishwaukee College

Some College (No Degree) - Associates of Science

Kishwaukee College
Caitlin Halverson