Caitlin Hart
Midland,GA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Torrid
07.2019 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained new employees on proper protocols and customer service standards.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Basic EMT
Talbot County EMS
07.2017 - 01.2020
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Administered CPR, oxygen and other life-saving medical treatments.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Delivered emotional support to patients and families.
- Collaborated with medical doctors and other healthcare professionals.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Provided education to familiarize patients with medical treatments and self-care.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
Stockroom Manager
Buckle
03.2014 - 07.2017
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Set up displays of merchandise to market new products to customers.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Developed and maintained knowledgeable and productive team of employees.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Education
No Degree - Nursing
Columbus Technical College
Columbus, GANo Degree - Early Childhood Education
Columbus State University
Columbus, GANo Degree - Basic Emergency Medical Technician
Trinity EMS Academy
Columbus, GA03.2017
High School Diploma -
Columbus High School
Columbus, GA05.2010
Skills
- Strategize Business Plans
- Work Planning and Prioritization
- Human Resource Policies
- Database Maintenance
- Attention to Detail
- Oversee Administrative Functions
- Microsoft Office Suite
- Kronos Timekeeping
- Organization
- Time Management
Timeline
Assistant Store Manager
Torrid
07.2019 - Current
Basic EMT
Talbot County EMS
07.2017 - 01.2020
Stockroom Manager
Buckle
03.2014 - 07.2017
No Degree - Nursing
Columbus Technical College
No Degree - Early Childhood Education
Columbus State University
No Degree - Basic Emergency Medical Technician
Trinity EMS Academy
High School Diploma -
Columbus High School
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