Dynamic and results-oriented professional with a proven track record at Manufacturer’s Distributors Inc., adept at boosting customer satisfaction and streamlining operations. Skilled in problem-solving and effective team collaboration, demonstrating initiative and adaptability. Excelled in roles requiring meticulous attention to detail and strong verbal communication, significantly contributing to organizational growth and operational excellence.
Hi, I’m
Caitlin Kessler
Administration /Sales
New Port Richey,FL
Summary
Work History
Manufacturer’s Distributors Inc.
Sales Dispatch
01.2024 - 12.2024
Job overview
- Boosted customer satisfaction through timely resolution of issues.
- Proactively addressed potential disruptions in the supply chain by identifying bottlenecks early and implementing corrective measures.
- Effectively managed unforeseen situations and maintained operational efficiency.
- Reduced errors in logistics operations by meticulously verifying shipping documents before processing orders.
- Expedited delivery times by prioritizing high-urgency shipments and assigning appropriate resources.
- Provided after-hours support when needed, showcasing flexibility and commitment towards achieving operational excellence.
- Trained new dispatch agents to ensure adherence to company protocols and standard operating procedures.
- Accurately documented all dispatch activities for better record keeping and future reference.
- Contributed to company growth by consistently meeting or exceeding performance targets in a fast-paced environment.
Commercial Diving Technologies
Financial Aid Advisor
07.2022 - 11.2023
Job overview
- Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Coordinated efforts with admissions office to ensure seamless integration of financial aid information into recruitment materials and events.
- Evaluated student appeals for additional funding or adjustments to existing awards based on extenuating circumstances or special needs.
- Maintained accurate records of all financial transactions related to student accounts, ensuring timely reconciliation during audits or reviews.
- Provided financial aid counseling to enrolled and prospective students.
Fast MD
Medical Receptionist
05.2021 - 03.2022
Job overview
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Gulf View Chiropractic
Office Manager
03.2018 - 01.2021
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Education
March Man Technical New Port Richey, FL
GED from General Studies
University Overview
Skills
Initiative-Driven
Self Starter
Commercially aware
Self Motivated
Organized
Adaptable
Reliable
Trustworthy
Friendly
Dependable
Persuasion skills
Strong Verbal Communication
Proactive
Committed Team Member
Timeline
Sales Dispatch
Manufacturer’s Distributors Inc.
01.2024 - 12.2024
Financial Aid Advisor
Commercial Diving Technologies
07.2022 - 11.2023
Medical Receptionist
Fast MD
05.2021 - 03.2022
Office Manager
Gulf View Chiropractic
03.2018 - 01.2021
March Man Technical
GED from General Studies
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