Caitlin Lemon
Saint Joseph,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
National Sales Manager
Colorado Springs Event Center
05.2022 - Current
- Mentored junior sales professionals, fostering a supportive environment that cultivated talent development and career growth.
- Grew sales by 20% from 2022 to 2023 and 18% from 2023 to 2024
- Streamlined operations within the sales division, improving efficiency while reducing operating costs.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented systems and procedures to increase sales.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Conducted thorough competitor analysis to identify potential threats and opportunities in the marketplace.
Retail Sales Associate
Nebraska Furniture Mart Of Kansas City, KS
07.2015 - 05.2023
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Recommended complementary purchases to customers, increasing revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Retail Sales Associate
Homestyle Furniture And Bedding
11.2011 - 06.2015
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
Education
No Degree - Biochemisty
Missouri Western State University
Saint Joseph, MOSkills
- Goal Setting
- Customer Complaint Resolution
- Document Management
- Sales Leadership
- Direct Sales
- Employee Retention
- Contract Management
Certification
Graduated year-long Women's Leadership Development Course in 2021
Timeline
National Sales Manager
Colorado Springs Event Center
05.2022 - Current
Retail Sales Associate
Nebraska Furniture Mart Of Kansas City, KS
07.2015 - 05.2023
Retail Sales Associate
Homestyle Furniture And Bedding
11.2011 - 06.2015
No Degree - Biochemisty
Missouri Western State University
Graduated year-long Women's Leadership Development Course in 2021
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