- Music
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Photography
- Graphic Design
- Web Development and Design
Caitlin Lukich
Pittsburgh,PA
Summary
Accomplished leader with a proven track record at Red Robin Gourmet Burgers & Brews, excelling in operations management and team leadership. Enhanced employee development and drove significant business growth through strategic planning and strong problem resolution skills. Cultivated lasting relationships with clients and staff, ensuring a blend of operational excellence and high satisfaction levels.
Overview
9
9
years of professional experience
Work History
General Manager
Red Robin Gourmet Burgers & Brews
04.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant General Manager
Red Robin Gourmet Burgers & Brews
07.2022 - 04.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed team schedule with eye for coverage needs and individual strengths.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Server
Red Robin Gourmet Burgers & Brews
03.2017 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Toddler Teacher
Children's Express Learning Center
07.2019 - 11.2019
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
- Developed individualized lesson plans tailored to each child''s needs, promoting overall growth and development.
Pre-School Teacher
KidsLife Daycare
07.2016 - 11.2018
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Education
High School Diploma -
Bentworth Area Senior High School
Bentleyville, PA06-2013
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Effective leader
- Team leadership
- Training and development
- Goal setting
- Employee scheduling
- Employee development
- Facility management
Interests
Timeline
General Manager
Red Robin Gourmet Burgers & Brews
04.2024 - Current
Assistant General Manager
Red Robin Gourmet Burgers & Brews
07.2022 - 04.2024
Toddler Teacher
Children's Express Learning Center
07.2019 - 11.2019
Server
Red Robin Gourmet Burgers & Brews
03.2017 - 07.2022
Pre-School Teacher
KidsLife Daycare
07.2016 - 11.2018
High School Diploma -
Bentworth Area Senior High School
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