Caitlin Marshall
AUMSVILLE,OR
Summary
Office Assistant and Bus Driver at Mid Columbia Bus, recognized in delivering exceptional customer service and adhering to company policies. I pride myself in my positive attitude and willingness to learn, while using my skills to maintain an organized and efficient workspace. I am a dedicated team player committed to excellence and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Assistant/Bus Driver
Mid Columbia Bus
Stayton, OR
08.2019 - Current
- Enhanced office efficiency by managing schedules in absence of manager, organizing files, and maintaining a clean workspace.
- Expedited billing processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous support when they would call our office.
- Contributed to a positive work environment by fostering open communication among my colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees via interviews and other various on-boarding tasks.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure concerning issues among the children on board.
- Communicated regularly with central dispatch to report delays and route changes.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Received excellent customer reviews from parents, both in person and on facebook, for friendly, punctual transport services.
- Kept accurate records of student logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Promoted positive rider experience by providing friendly, attentive service and addressing customer concerns promptly.
- Developed strong rapport with passengers by providing friendly service, remembering names, and engaging in conversations when appropriate.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
- Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
- Diffused potential passenger disputes with fairness and professionalism.
Education
General Studies
Clackamas Community College
Oregon City, ORCanby High School
Canby06.2007
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Verbal communication
- Dedicated team player
- Administrative support
- Excel spreadsheets
- File maintenance
- Document management
- Scheduling
- Filing and data archiving
- Documentation and reporting
- Schedule management
- Valid Driver's license
- Calendar management
- Issue resolution
- Digital file management
- Proofreading
- Report writing
Certification
2024- Car Seat Installation Certification
2023- ODE- certified behind-the-wheel trainer for upcoming CDL holders.
2023- First Aid/CPR/Narcan instructor
Timeline
Office Assistant/Bus Driver
Mid Columbia Bus
08.2019 - Current
General Studies
Clackamas Community College
Canby High School