Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin McDonald

Summary

Motivated Certified Optician with a proven track record at Cherry Optical Lab, excelling in customer service and precision eyewear fitting. Adept at multitasking and maintaining composure under pressure, I leverage my expertise in optical equipment and design software to deliver tailored solutions, ensuring client satisfaction and fostering a collaborative team environment.

Overview

17
17
years of professional experience

Work History

Certified Optician

Cherry Optical Lab
07.2020 - Current
  • Used optical lab equipment such as a lensometer, Evolution, Scan 8, and other machines to accurately read prescriptions and ensure fit of lenses to frames.
  • Regularly studied industry materials and workshops to stay current on trends, technologies, and best practices in the field of opticianry.
  • Utilized computer-aided design software to create custom eyewear solutions for patients with unique requirements or preferences.

Waitress

Red Robin
06.2017 - 07.2020
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Waitress

Buffalo Wild Wings
08.2014 - 07.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Banquet Server and Waitress

Green Bay Distillery
09.2013 - 09.2014
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Barista

Starbucks
05.2013 - 09.2014
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Food Production and Hostess

Olive Garden
11.2012 - 08.2013
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Maintained a clean work environment to ensure the quality of food was safe for consumption and up to company standards.

Bakery Associate

Walmart
08.2012 - 12.2012
  • Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
  • Improved bakery efficiency through effective time management and prioritization of tasks.
  • Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.

Crew Chief

McDonald's
06.2008 - 08.2012
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.

Education

ABO Certification - Optometry

Self Study
Green Bay
05-2023

High School Diploma -

West De Pere High School
De Pere, WI
08-2011

Skills

  • Multitasking
  • Exception customer service
  • Maintaining a level head in stressful situations
  • Team collaboration
  • Quick learning of new programs and policies

Timeline

Certified Optician

Cherry Optical Lab
07.2020 - Current

Waitress

Red Robin
06.2017 - 07.2020

Waitress

Buffalo Wild Wings
08.2014 - 07.2017

Banquet Server and Waitress

Green Bay Distillery
09.2013 - 09.2014

Barista

Starbucks
05.2013 - 09.2014

Food Production and Hostess

Olive Garden
11.2012 - 08.2013

Bakery Associate

Walmart
08.2012 - 12.2012

Crew Chief

McDonald's
06.2008 - 08.2012

ABO Certification - Optometry

Self Study

High School Diploma -

West De Pere High School

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Caitlin McDonald