Caitlin McMillan
Los Altos,CA
Summary
Enthusiastic employee with over seven years of experience in various roles ranging from cashier assistant all the way to management. Extensive knowledge of multiple areas of the business. Trained in multiple departments in the warehouse including sales audit, RTV, receiving, vault, inventory auditor, membership, refunds, and optical. Primary person responsible for training employees in administrative positions such as sales audit and expenses as well as educating supervisors and managers in sales audit concerns pertaining to their positions.
Overview
7
7
years of professional experience
Work History
Expense Clerk
Costco Wholesale
11.2023 - Current
- Reconciled credit card statements and receipts, identifying discrepancies and following up with appropriate department for resolution
- Managed vendor invoices and payment processing, confirming correct coding and timely disbursement
- Assisted with period-end close activities by organizing and recording expenses in the general ledger
Sales Auditor Backup
Costco Wholesale
03.2023 - Current
- Review sales audit reports and research discrepancies.
- Communicate with supervisors and management to ensure any needed corrections are done.
- Primary trainer for new admin backup employees.
Front End Cashier
Costco Wholesale
12.2022 - 11.2023
- Efficiently and accurately processed member transactions using POS system
- Provided exceptional customer service by greeting and assisting members with a friendly and professional attitude
- Maintained cleanliness and organization of front end area, including register and surrounding area
Assistant Front End Manager
Costco Wholesale
12.2021 - 12.2022
- Supported Front End Manager in overseeing daily operations of the front end department, including leading the supervisor team, providing exceptional member service, and resolving member inquiries and concerns
- Collaborated with store management to implement and maintain front end policies and procedures to ensure efficient operations and excellent member experience
- Oversaw the front end supervisor schedule and ensured adequate coverage for maximum member service
Front End Supervisor
Costco Wholesale
03.2020 - 12.2021
- Managed a team of front end associates to ensure efficient operations and exceptional member service in a high-volume retail environment
- Trained and coached staff on policies, procedures, and member service techniques to drive performance and achieve department goals
- Wrote the front end schedule to ensure adequate coverage throughout the day and during events
Front End Cashier
Costco Wholesale
05.2018 - 03.2020
Front End Assistant
Costco Wholesale
10.2017 - 05.2018
Education
Associate of Arts - Anthropology
Foothill College
Los Altos, CA06-2014
Skills
- Detail oriented
- Written and verbal communication
- Organization
- Teamwork and collaboration
- Adaptability
- Problem-solving
- Reliability
- Self-motivated
- Analytical skills
- Open-mindedness
Timeline
Expense Clerk
Costco Wholesale
11.2023 - Current
Sales Auditor Backup
Costco Wholesale
03.2023 - Current
Front End Cashier
Costco Wholesale
12.2022 - 11.2023
Assistant Front End Manager
Costco Wholesale
12.2021 - 12.2022
Front End Supervisor
Costco Wholesale
03.2020 - 12.2021
Front End Cashier
Costco Wholesale
05.2018 - 03.2020
Front End Assistant
Costco Wholesale
10.2017 - 05.2018
Associate of Arts - Anthropology
Foothill College
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