Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin McNamara

West Palm Beach,FL

Summary

Dynamic and client-focused professional with a proven track record in customer relationship building and retention, honed across roles at LNY Wig Boutique and various prestigious salons. Excelled in creating welcoming environments and enhancing client satisfaction through exceptional service and interpersonal communication. Demonstrated expertise in complex problem-solving and customer service, ensuring client loyalty and fostering positive relationships.

Overview

15
15
years of professional experience

Work History

Sales Representative

LNY Wig Boutique
06.2024 - Current

selling and customizing wigs, greeting clients, collecting client information, answering phones, keeping the storefront looking nice and clean. Making sure all clients are leaving happy.

Hairstylist

Dorjon Salon
04.2024 - 06.2024
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

Server

Canopy By Hilton
03.2022 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Hairstylist

Bell Tower Salon
11.2009 - 09.2018
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Maintaining long time clients
  • Strong communication skills
  • Positive attitude
  • Works well with others
  • Respectful to everyone

Hairstylist

Iron Roots Salon
11.2009 - 09.2018
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Maintaining long time clients
  • Works well with others
  • Strong communication
  • Very agreeable, positive attitude

Education

Cosmetology - Cosmetology

Pulse Beauty Academy
Downingtown, PA
05.2011

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Complex Problem-Solving
  • Customer Retention
  • Client Service

Timeline

Sales Representative

LNY Wig Boutique
06.2024 - Current

Hairstylist

Dorjon Salon
04.2024 - 06.2024

Server

Canopy By Hilton
03.2022 - 04.2024

Hairstylist

Bell Tower Salon
11.2009 - 09.2018

Hairstylist

Iron Roots Salon
11.2009 - 09.2018

Cosmetology - Cosmetology

Pulse Beauty Academy
Caitlin McNamara