Experienced with leading customer service teams to achieve high performance and customer satisfaction. Utilizes conflict resolution and problem-solving skills to address customer issues effectively. Track record of mentoring and developing team members to excel in their roles, ensuring collaborative and efficient work environment.
I started work at the Z best Tunis over 6 years ago. I started as a cashier, and moved my way up to a team leader. I would answer phone calls, take orders up front, also orders at the window, and bag food for customers. I would also handle escalated situations with customers. I handled it promptly made sure to de-escalate the situation in a good manner and with respect and the customers would leave happy.
I was a cashier at Walmart for a little bit more than a year. I would ring up orders cash out customers and give them the best customer service experience. I ended up leaving due to a high risk pregnancy.
I was a customer service representative for DirecTV. I would answer inbound calls for customers with issues with their TV service, set up appointments for someone to come out and correct the issue if it couldn't be corrected over the phone. I would also give them the best customer service they could experience.
My strong skills I would have to say are,
active listening, clear communication, empathy, problem-solving, patience, positive attitude, time management, and strong customer service Don't let no one leave or end a call with a negative or bad experience