Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin McNerney

South Bend,IN

Summary

Efficient Dispatcher who demonstrates teamwork skills, communication skills and is quick to adapt to new policies. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous growth.

Overview

17
17
years of professional experience

Work History

Dispatcher II

Cox Automotive
08.2023 - Current
  • Train and provide guidance to new team members to create departmental consistency.
  • Facilitate communications between customers and technicians to answer questions / resolve concerns.
  • Answer phone calls and respond to customer emails.
  • Provide customers with information on products and services.


Escrow Officer

Near North Title Group
02.2017 - 08.2023
  • Examined purchase and sale agreement for potential items of concern and addressed immediately.
  • Managed real estate closing process in compliance with applicable standards and legal requirements.
  • Followed-up on status of releases, policies, and return of recorded documents.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Communicated requirements and title exception information to clients.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Checked signatures and legal descriptions for accuracy and integrity.
  • Developed and maintained relationships with customers, lenders and other third parties.

Quality Assurance Specialist

Meridian Title Corporation
07.2008 - 02.2017
  • Verified real estate documents were valid and applicable to transaction as dictated by purchase agreement.
  • Reviewed real estate search history for validity.
  • Examined title insurance commitment for errors prior to customer delivery.
  • Prepared legal documents (Deeds, Power of Attorney documents, etc.)
  • Fielded customer and internal phone calls for title insurance clearance items.
  • Worked on special Tax Sale projects for the county of Marion, IN.

Education

High School Diploma -

Elkhart High School
Elkhart, IN
06-2008

Skills

  • Dispatching field personnel
  • Team collaboration
  • Customer relations
  • Data entry
  • Time management
  • Service coordination
  • Decision-making
  • Training new hires

Timeline

Dispatcher II

Cox Automotive
08.2023 - Current

Escrow Officer

Near North Title Group
02.2017 - 08.2023

Quality Assurance Specialist

Meridian Title Corporation
07.2008 - 02.2017

High School Diploma -

Elkhart High School

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Caitlin McNerney