ROSA BOLIVAR
ELIZABETH,NJ
Summary
Dynamic and results-driven administrative professional with a proven track record of enhancing operational efficiency and resolving complex issues. Expertise in cultivating enduring relationships with key decision makers, clients, and team members to support and advance organizational objectives. Eager to apply extensive training and hands-on experience to embrace new challenges and contribute to the success of a forward-thinking company. Committed to driving excellence through strategic problem-solving and collaborative teamwork.
Overview
6
6
years of professional experience
Work History
Dispatcher II
AIT Worldwide Logistics
07.2025 - Current
- Directed dispatching, routing, and tracking of drivers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Executive Assistant
HCL Technologies
06.2024 - 07.2025
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
- Created and managed office systems to efficiently deal with documentation.
- Coordinated events and worked on ad hoc projects.
Administrative Assistant/Dispatcher
J.B Hunt Transportation Services
09.2021 - 05.2024
- Supported workflow of daily administrative tasks to achieve targets and deadlines.
- Managed transportation functions with ERP software and expert planning for daily operations.
- Updated databases and spreadsheets regularly to track progress.
- Handled customer inquiries, payments and service requests.
- Managed daily operations of transportation department, including staff supervision and vehicle maintenance.
- Analyzed billing data to identify trends and areas for improvement.
- Resolved billing problems using successful communication with involved parties.
- Entered invoice data into accounting software to ensure timely payments.
Cashier Supervisor
Food Bazzar
02.2020 - 08.2021
- Centered team members' attitudes on serving and delighting customers to capture and increase loyalty.
- Worked flexible schedule and filled in for absent team members or managers to cover store demands.
- Met routine and complex needs of customers, helping find items, processing returns and resolving complaints.
- Conducted performance evaluations for cashier staff.
- Trained new cashiers on proper procedures and policies.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Associate
Amazon
10.2019 - 02.2020
- Met daily goals consistently through effective scheduling and assignment delegation, balancing workflows to keep employees satisfied and on-task.
- Handled administrative requirements for the area, including payroll tracking, activity reporting, and recordkeeping.
- Controlled inventory tightly, maintaining computerized records and resolving discrepancies.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Education
Associate of Science - Criminal Justice
Union County College
Cranford, NJ12-2025
High School Diploma -
JOHN E. DWYER TECHNOLOGY ACADEMY
Elizabeth, NJ06.2021
Skills
- Payment Processing
- Data Entry
- Customer Service
- Problem Solving
- Driver communication
- Dispatching field personnel
LANGUAGE
Spanish
Native
Timeline
Dispatcher II
AIT Worldwide Logistics
07.2025 - Current
Executive Assistant
HCL Technologies
06.2024 - 07.2025
Administrative Assistant/Dispatcher
J.B Hunt Transportation Services
09.2021 - 05.2024
Cashier Supervisor
Food Bazzar
02.2020 - 08.2021
Associate
Amazon
10.2019 - 02.2020
Associate of Science - Criminal Justice
Union County College
High School Diploma -
JOHN E. DWYER TECHNOLOGY ACADEMY