Caitlin Miller, MBA, MS, BSN, RN-BC
President And Chief Hospital Executive
Fair Haven,NJ
Summary
Results-oriented and decisive Hospital President with a clinical nursing background and a proven record of transforming a medical center into a beacon of high-quality care. A natural and engaging leader who builds foundational trust and strong relationships with physicians, staff, and the community to drive strategic execution. Recognized for achieving prestigious awards in patient safety and clinical excellence by fostering a culture of accountability and continuous improvement. An adaptable and reliable executive dedicated to elevating the organization's brand and market position.
Overview
17
17
years of professional experience
8
8
Certifications
Work History
President and Chief Hospital Executive
Hackensack Meridian Health Bayshore Medical Center
02.2022 - Current
- Drive the strategic innovation of care models, partnering with senior leadership to advance population health and solidify the hospital's competitive market leadership
- Forge and sustain strategic alliances with community leaders, physicians, and board members to champion a unified hospital and health care system built on open collaboration
- Champion a culture of relentless quality improvement, leveraging data analytics to achieve unparalleled safety, quality, and patient experience outcomes for 211 licensed acute care hospital
- Orchestrate the seamless integration of clinical departments, physician partnerships, and affiliated services to execute critical strategic initiatives and ensure a unified approach to care
- Steer the financial strategy for a $200M+ revenue hospital, aligning capital and operating budgets to exceed organizational goals and achieve top results
- Spearhead operations and development for a workforce of over 900 FTEs to ensure strategic alignment and operational excellence
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results
Interim President and Chief Hospital Executive
Hackensack Meridian Health Bayshore Medical Center
09.2022 - 02.2023
Vice President, Operations
Hackensack Meridian Health Bayshore Medical Center
07.2018 - 09.2022
- Serve as operational lead for Bayshore Medical Center and representative to key constituencies including team members, local and network administration, physicians, regulatory agencies and outside vendors
- Effectively promote network-wide strategies and fiscal goals to increase productivity and streamline operational costs
- Facility lead, including planning and daily oversight for $45 million construction project of the Dr. Robert H. Harris Emergency Care Center, new main lobby, main corridor, and parking lot reconfiguration, all finished ahead of schedule and below budget
- Directly responsible for 13 directors and managers with a total of 235 FTEs and overseeing programmatic growth, development and performance of all operational departments, including diagnostic imaging, breast center, inpatient and outpatient rehab, wound care center, pharmacy, laboratory, EVS, food and nutrition, materials management, security, facilities, and access services
- Responsible for achieving high patient, physician, and team member satisfaction
- Utilize an interdisciplinary, collaborative approach to enhance quality, efficiency, access and financial growth in alignment with the medical center and organizational goals
- Manage COVID-19 vaccine clinic and antigen center operations
Nurse Manager, 3 East Telemetry Unit
Hackensack Meridian Health Bayshore Medical Center
01.2016 - 07.2018
- Responsible for daily operations of twenty-one (21) bed medical surgical/telemetry unit and managed approximately thirty-five (35) team members, including registered nurses, patient care technicians and unit secretaries
- Oversee all aspects of department to ensure growth
- Increased quality and service in measurable terms for all components of patient care
Assistant Nurse Manager, 3 North Surgical Unit
Hackensack Meridian Health Bayshore Medical Center
07.2015 - 07.2016
- Facilitate operations of the unit including scheduling, payroll, and budget needs
- Provide mentoring and education to registered nurses and patient care technicians
- Partner with nurse manager to achieve the strategic goals of Hackensack Meridian Health
Registered Nurse, 3 North Surgical Unit
Hackensack Meridian Health Bayshore Medical Center
07.2014 - 07.2015
- Provide individualized nursing care using best practice for patients with acute and chronic illness on high volume medical surgical unit, including but not limited to medication administration, assessment, documentation and education of patients and their families
- Establish positive, trusting relationships with nurse management, fellow nurses, patient care technicians, physicians as well as patients and families
Coordinator of Facilities and Events
Drexel University Athletics
09.2008 - 11.2010
- Manage day-to-day operations and special events within the athletic recreation center, including staff hiring, development and scheduling
- Oversee construction and renovation projects, including a $46 million, 82,500 square foot, 3 story state-of-the-art addition to the athletic center
- Maintain physical condition of the athletic and recreational facilities to achieve safe, clean and functional environment
- Responsible for emergency management and staff preparedness
Education
Master of Business Administration - Healthcare
Leon Hess School of Business, Monmouth University
New Jersey 05.2015 - 2018.01
Bachelor of Science - Nursing
Villanova University
Pennsylvania 05.2012 - 2013.07
Master of Science - Sports Management
Neumann University
Pennsylvania 09.2006 - 2007.12
Bachelor of Arts - Exercise Science
Immaculata University
Pennsylvania 09.2002 - 2006.05
Skills
- Achieved Elite National Rankings: Spearheaded the clinical and operational excellence required to be named one of America’s 100 Best Hospitals by Healthgrades for Stroke Care, Pulmonary Care, Critical Care, and Gastrointestinal Care
- Championed a Top-Tier Culture of Safety: Drove initiatives that resulted in the consistent achievement of a Grade ‘A’ for Hospital Safety from The Leapfrog Group across seven rating periods, complemented by the Healthgrades Patient Safety Excellence Award™
- Secured Premier Clinical Distinctions: Secured multiple Healthgrades Excellence Awards and Five-Star ratings, including recognition as #4 in New Jersey for Gastrointestinal Medical Treatment and three consecutive years of Five-Star performance for Sepsis treatment
- Fostered Award-Winning Nursing & Critical Care: Cultivated a standard of nursing preeminence, leading to the prestigious Beacon Award for Excellence from the American Association of Critical Care Nurses and the ENA Lantern Award for emergency services
- Developed Nationally Accredited Centers of Excellence: Led the organization to earn elite program accreditations from the American College of Surgeons for both the Commission on Cancer and the National Accreditation Program for Breast Centers (NAPBC)
- Drove Comprehensive Quality & Health Equity: Achieved critical certifications from The Joint Commission in Health Equity, Sustainability, Palliative Care, and Primary Stroke, while also being named an LGBTQ Healthcare Equality Leader by the Human Rights Campaign Foundation
Certification
YMCA of the Jersey Shore Board of Directors
Awards
- Becker's Community Hospital Presidents and CEOs to Know, 2025
- Becker's 209 Women Hospital and Health System Presidents and CEOs to Know, 2025
- Becker's 196 Women Hospital Presidents and CEOs to Know, 2024
- Mortar and Pestle Award Recipient, Ritesh Shah Charitable Pharmacy, 2024
- Becker's Rising Stars: 67 Healthcare Leaders Under 40, 2023
- NJBIZ Forty Under 40 Honoree, 2023
- ATHENA Young Professional Leadership Award Finalist, Monmouth Regional Chamber of Commerce, 2023
Timeline
YMCA of the Jersey Shore Board of Directors
05-2025
Ritesh Shah Charitable Pharmacy Advisory Board
05-2024
180 Turning Lives Around Board of Trustees
01-2024
Interim President and Chief Hospital Executive
Hackensack Meridian Health Bayshore Medical Center
09.2022 - 02.2023
American College of Healthcare Executives, Member
05-2022
President and Chief Hospital Executive
Hackensack Meridian Health Bayshore Medical Center
02.2022 - Current
Scouts of America Exploring Post at Bayshore Medical Center, Chair
09-2019
Vice President, Operations
Hackensack Meridian Health Bayshore Medical Center
07.2018 - 09.2022
ANCC Medical-Surgical Certification
05-2017
Nurse Manager, 3 East Telemetry Unit
Hackensack Meridian Health Bayshore Medical Center
01.2016 - 07.2018
Assistant Nurse Manager, 3 North Surgical Unit
Hackensack Meridian Health Bayshore Medical Center
07.2015 - 07.2016
Master of Business Administration - Healthcare
Leon Hess School of Business, Monmouth University
05.2015 - 2018.01
Pride and Allies Team Member Resource Group
08-2014
Registered Nurse, 3 North Surgical Unit
Hackensack Meridian Health Bayshore Medical Center
07.2014 - 07.2015
Registered Nurse, New Jersey Board of Nursing
01-2014
Bachelor of Science - Nursing
Villanova University
05.2012 - 2013.07
Coordinator of Facilities and Events
Drexel University Athletics
09.2008 - 11.2010
Master of Science - Sports Management
Neumann University
09.2006 - 2007.12
Bachelor of Arts - Exercise Science
Immaculata University
09.2002 - 2006.05