Caitlin M. Langon McDonough
Brick
Summary
To secure a permanent position as Investigator III in Wage and Hour Compliance, leveraging extensive experience in fraud investigation and claims adjudication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Field Investigator II
Department of Labor and Workforce Development, Division of Wage and Hour Compliance
10.2022 - Current
- Conduct comprehensive investigations of payroll data to ensure compliance with New Jersey state law.
- Inspect public construction sites to evaluate working conditions and verify that correct pay and benefits are provided.
- Conduct field and office-based investigations to address complex compliance issues and prepare official reports.
- Represent the office in legal matters related to the enforcement of relevant laws.
Claims Examiner
Department of Labor and Workforce Development, Unemployment Insurance
10.2017 - Current
- Conduct interviews with claimants and employers to assess eligibility for Unemployment Insurance benefits.
- Issue eligibility determinations based on NJ Unemployment Compensation law and regulations.
- Analyze medical certification, labor market data, and educational status to evaluate claim eligibility.
- Utilize systems such as Loops, E-Adjudication, Microsoft TEAMS, RCC application, and UI SIDES.
Intermittent Labor Service Worker
Department of Labor and Workforce Development, Division of Unemployment Insurance
Toms River, NJ
10.2011 - Current
- Conduct interviews and issue eligibility determinations for Unemployment Insurance benefits.
- Evaluate claims using medical, labor market, and educational data.
- Proficient in systems such as Loops, RCC application, and In Series Scheduling.
Investigator I
Department of Labor and Workforce Development, Bureau of Benefit Payment Control
01.2014 - 10.2017
- Conduct investigations into unemployment claims to ensure proper benefit payments.
- Collect payroll records and documents to support case evidence.
- Communicate with claimants and employers regarding overpayments and address legal policies and procedures.
- Develop determinations for fraud and non-fraud cases using advanced investigative techniques.
Assistant Manager
Lululemon Athletica
Shrewsbury, NJ
06.2010 - 09.2011
- Managed store operations and ensured delivery of the Lululemon Athletica culture.
- Delegated tasks and provided feedback to enhance team performance and customer service.
- Supervised employees and managed store opening and closing procedures.
Intern
Intuitive Design
Jacksonville, NC
09.2008 - 04.2009
- Assisted in developing interior design concepts and furniture layouts.
- Collaborated with clients to achieve design goals and address architectural challenges.
Education
Bachelor of Arts - Studio Arts, Art History
University of North Carolina Wilmington
Wilmington, NC05-2010
Skills
- Surveillance techniques
- Interview techniques
- Assertiveness
- Evidence collection
Accomplishments
Successfully completed three major marathons, including the New York City Marathon twice and the Marine Corps Marathon, demonstrating dedication, perseverance, and the ability to achieve challenging goals.
Certification
OSHA- Construction Safety and Health
Timeline
Field Investigator II
Department of Labor and Workforce Development, Division of Wage and Hour Compliance
10.2022 - Current
Claims Examiner
Department of Labor and Workforce Development, Unemployment Insurance
10.2017 - Current
Investigator I
Department of Labor and Workforce Development, Bureau of Benefit Payment Control
01.2014 - 10.2017
Intermittent Labor Service Worker
Department of Labor and Workforce Development, Division of Unemployment Insurance
10.2011 - Current
Assistant Manager
Lululemon Athletica
06.2010 - 09.2011
Intern
Intuitive Design
09.2008 - 04.2009
Bachelor of Arts - Studio Arts, Art History
University of North Carolina Wilmington
SUMMARY OF QUALIFICATIONS
- Extensive experience in fraud investigation and claims adjudication with a strong understanding of related legal frameworks.
- Proven ability to work effectively with diverse management levels and a wide range of personalities.
- Skilled in meeting deadlines and performing well under pressure.
- Proficient in delegating tasks and providing constructive feedback to foster team ownership and responsibility.
- Expertise in interviewing claimants and employers to determine eligibility for Unemployment Insurance benefits.
- Exceptional interpersonal and client service skills, with strong communication abilities both orally and in writing.
- Demonstrated experience in ensuring compliance with laws administered by the Office of Wage and Hour Compliance through thorough record reviews and interviews.
- Proficient in data analysis, report preparation, stakeholder coordination, and supporting senior staff in investigations and educational outreach.
- Experienced in performing administrative tasks, contributing to detailed reports, and inspecting agricultural employers to ensure legal compliance.
OSHA- Construction Safety and Heath
Trained in fall protection, electrical safety, scaffolding, and PPE, with training designed to educate workers on their rights and OSHA regulations.