Caitlin Moran
Bellport,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
National Grid
07.2023 - 11.2023
- Assisted with maintaining service accounts; creating service orders, taking payments and updating information
- Answered constant flow of customer calls with minimal wait times
- Managed 50-100 calls per day
- Clarified customer issues and determined root cause of problems to resolve service complaints.
- Assist customers with technical issues while using company website
Enrollment Associate
Chartspan
07.2022 - 10.2022
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Work remotely making 100-150 outbound calls a day
- Enroll Medicare patients in a Care Management Program
- Provide patients in need with the corresponding resources
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Transfer patients to Emergency Line if patient needs immediate care
Specimen Processor
ENZO Labs
12.2020 - 06.2021
- Assisted scientists by collecting and organizing laboratory data.
- Enter 200-300 specimen samples data into system and label accordingly
- Receive and distribute specimen samples to the corresponding lab
- Separate specimen sample if necessary.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Education
High School Diploma -
Kings Park High School
Kings Park, NY09.2016
Skills
- Customer Service (10 years)
- Data Entry
- Complaint Resolution
- Customer Relationship Management (CRM)
- Problem-Solving Abilities
- Active Listening
- Account Management
- System Implementation
Timeline
Customer Service Representative
National Grid
07.2023 - 11.2023
Enrollment Associate
Chartspan
07.2022 - 10.2022
Specimen Processor
ENZO Labs
12.2020 - 06.2021
High School Diploma -
Kings Park High School
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